DTS Technician

Job Title: DTS Technician
Supervisor/ Manager Title: GM Sales & Marketing
Department: Maintenance
Location: Nairobi /Field

Job summary

The DTS Technician is responsible for installation servicing preventive maintenance and breakdown repairs of Dealer Tinting System (DTS) at dealers outlets and in-house. The role ensures maximum machine uptime efficient operation and timely resolution of technical issues in line with company standards and agreed SLAs.

Role & Responsibilities:

• Carry out installation servicing repair and preventive maintenance of DTS machines at dealers outlets and in-house.
  
• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.
  
• Attend to and resolve DTS breakdowns within agreed SLA timelines.
  
• Carry out calibration of DTS machines and ensure they operate as per required standards.
  
• Execute preventive maintenance as per the approved maintenance schedule.
  
• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.
  
• Update DTS prices software and other machine settings as required.
  
• Maintain accurate records of service calls maintenance activities breakdowns and repairs.
  
• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.
  
• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.
  
• Identify required spare parts and coordinate with the supervisor for requisition and replacement.
  
• Maintain proper records of spare parts and accessories used during maintenance activities.
  
• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.
  
• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.
  
• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.
  
• Follow all company safety policies and procedures while carrying out maintenance and field activities.
  
• Provide regular updates and reports on completed jobs pending breakdowns and other maintenance activities.
  

Academic and professional qualifications

• Diploma/Certificate in Electrical Electronics Mechanical Engineering or related technical field.
  
• Good understanding of electrical mechanical and electronic systems.
  
• Good troubleshooting and equipment maintenance skills.
  
• Good communication and interpersonal skills.
  
• Ability to work independently and as part of a team.
  

Work experience

• 23 years experience in equipment/machine maintenance preferably in a related industry.
  
• Experience in servicing troubleshooting and preventive maintenance of machines will be an added advantage.
  

Additional skills

• Good technical and problem-solving abilities.
  
• Customer-focused with good interpersonal skills.
  
• Good planning organization and follow-up skills.
  
• Ability to work under pressure and meet SLA timelines.
  
• Basic computer and mobile application/CRM skills.
  
• Willingness to travel and work at different dealer/customer locations.
  
• Valid driving licence will be an added advantage.