Director, Information, Communication & Technology (ICT)

This position provides strategic leadership and enterprise-wide oversight of ICT as a critical business enabler ensuring information technology initiatives drive digital health impact organisational agility operational efficiency and data-driven decision-making aligned with Amref Health Africas mission.

The role oversees enterprise and network architecture digital transformation cloud and data platforms cybersecurity ICT service management and business systems while embedding modern delivery models innovation and continuous improvement across the organisation.

In addition this function will lead the organisations agility and digital maturity agenda enabling scalable secure and cost-effective ICT solutions that support Amref Health Africas multi-country operations partnerships and programmes.

Primary Responsibilities

Strategic Leadership & ICT Governance

• Provide strategic leadership for all ICT functions building organisational ICT capacity and fostering a culture of innovation agility and continuous improvement across all Amref Health Africa offices.
• Lead the development implementation and regular review of the organisations ICT strategy ensuring alignment with Amrefs overall mission vision and business objectives.
• Advise executive leadership on digital transformation emerging technologies (including data AI and automation) and prioritization of ICT investments to support long-term sustainability scalability and impact.
• Work with user functions to define current and future ICT requirements and support the development of solutions and implementation of function/ business specific needs while ensuring operational efficiency.

ICT Policy Standards & Compliance

• Develop implement and maintain robust ICT policies standards and procedures to maximise effectiveness ensure compliance and minimise costs related to the acquisition deployment and operation of IT systems.
• Ensure full compliance with international data privacy and protection regulations (e.g. GDPR) and strengthen the organisations data privacy and protection posture through robust policies systems and monitoring.
• Oversee the development and enforcement of policies and procedures to safeguard the organisations IT assets and ensure the integrity security and privacy of information.

Digital Transformation Data & Innovation

• Drive enterprise digital and AIenabled transformation initiatives to enhance customer experience operational efficiency and sustainable growth
• Lead automation data advanced analytics and AI initiatives including platform modernization and intelligent process optimization
• Champion adoption of AI machine learning and emerging technologies where they deliver measurable business value

Operational Excellence & Service Delivery

• Oversee the design implementation and maintenance of enterprise and network architecture ICT service management business systems and ERP solutions.
• Ensure the reliability scalability and security of ICT infrastructure and services supporting business continuity and disaster recovery planning.
• Monitor and evaluate the performance of ICT systems and services identifying opportunities for improvement and ensuring high levels of user satisfaction.
• Provide strategic oversight of enterprise data platforms analytics and digital health systems to enable evidence-based decision-making reporting and learning.

Financial Management & Resource Optimisation

• Develop prioritize manage and monitor the annual ICT operating and capital budgets ensuring alignment with corporate strategy and optimal resource allocation.
• Drive cost optimisation and value-for-money initiatives through vendor management contract optimisation cloud cost governance and demand management.
• Ensure transparent tracking and reporting of ICT investment benefits and return on investment (ROI).

Capacity Building & Stakeholder Engagement

• Lead mentor and develop a high-performing ICT team fostering a collaborative and innovative culture.
• Promote knowledge management and capacity building at all organisational levels including the delivery of training programmes to enhance digital literacy and ICT adoption.
• Provide expert ICT support and guidance to country programmes Amref Enterprises and ENA offices.

Cybersecurity and Risk Management

• Ensure robust cybersecurity data privacy and compliance controls
• Manage risk assessments audits and regulatory requirements
• Establish and maintain business continuity and resilience strategies

Continuous Improvement & Reporting

• Review the status of system applications and infrastructure across the organisation preparing recommendations for improvements and upgrades.
• Prepare and present regular reports to executive management on ICT performance risks opportunities and strategic initiatives.

Qualifications :

Academic Qualifications

• Masters or Advanced degree in Computer Science Business Administration ICT or a related field is preferred.
• Proficiency in French will be an added advantage.

Professional Qualifications/ Memberships

• Relevant professional qualification as applicable (ITIL CCNA MCSA MCSD TOGAF)
• Member of a relevant professional body.

Experience

• Over twelve (12) years relevant experience with over eight (8) years in management two (2) of which should be at senior management level in a similar organisation.
• In lieu of a Masters over fifteen (15) years relevant experience with over ten (10) years in management five (5) of which should be at senior management level in a similar organisation.

Knowledge Skills and Competencies

• Strong background in AI with a talent for demystifying complex topics providing personalized guidance and cultivating collaborative innovation communities. Hands-on experience deploying AI responsibly and effectively across organizations supporting both cultural adoption and operational impact.
• Proven experience in building dynamic capabilities through digital transformation leveraging Artificial Intelligence/Machine Learning analytics open innovation technologies and product strategy to enable continuous innovation and adaptability.
• Deep knowledge of modern IT systems network cloud platforms and cybersecurity best practices. 
• Sustainability & resource stewardship embedding cost efficiency risk management and sustainability principles
• Ability to collaborate effectively with executives technical teams and cross functional stakeholders
• Promotes ethics governance and accountability
• Champions equity diversity and inclusion

Additional Information :

Your application should include your CV highlighting your relevant skills experience and qualifications along with a cover letter outlining your suitability for the position.

The application deadline is on Tuesday 6th October at 23:59 EAT.

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @ address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.

Remote Work :

No

Employment Type :

Full-time