Debt Collections Officer B2B Collection

Job Title: Debt Collections Officer -B2B collection

Employment Type: Full-time

Industry: Manufacturing/ Industrial Chemicals / Facilities Services

Location: Nairobi Kenya

Compensation: KES. 90000 Per Month

Deadline: 8th September 2026

Role Overview

Our client is a leading manufacturer and supplier of cleaning sanitizing and maintenance solutions serving industrial commercial and institutional clients across Africa.

They provide end-to-end hygiene solutions through:

Industrial and institutional chemical products (detergents disinfectants sanitizers)

Cleaning equipment and dosing systems

Integrated service offerings (contract cleaning pest control laundry solutions and water treatment)

The Debt Collections Officer will be responsible for managing and recovering outstanding B2B receivables while maintaining strong and professional relationships with customers.

The role will focus on ensuring timely collection of customer debts reducing overdue balances and bad debts resolving account-related disputes and supporting the companys cash-flow and working-capital objectives.

The successful candidate will work closely with Finance Sales Customer Service Operations and customers to ensure invoices are accurately followed up disputes are resolved promptly and agreed payment terms are adhered to.

Key Responsibilities

1. Debt Collection & Receivables Management

Manage an assigned portfolio of B2B customer accounts and ensure timely collection of outstanding balances.

Monitor customer accounts and ageing reports to identify overdue and high-risk accounts.

Conduct regular collection follow-ups through telephone calls emails meetings and written correspondence.

Establish and maintain effective collection schedules for overdue accounts.

Secure clear payment commitments from customers and follow up to ensure commitments are honoured.

Escalate severely overdue or high-risk accounts in accordance with company credit-control procedures.

Maintain accurate records of all collection activities customer commitments disputes and payment arrangements.

2. Customer Account Reconciliation

Reconcile customer accounts and statements regularly.

Investigate discrepancies between company records and customer statements.

Follow up on unallocated payments short payments credit notes and invoice discrepancies.

Ensure customer accounts accurately reflect invoices payments credit notes and adjustments.

Work with the finance team to resolve account reconciliation issues promptly.

3. Invoice & Dispute Resolution

Follow up on unpaid invoices and establish reasons for delayed payment.

Identify and escalate invoice disputes pricing issues missing documentation purchase-order issues and service-related queries.

Liaise with Sales Operations Customer Service and Finance to resolve customer disputes.

Ensure legitimate disputes are resolved quickly to prevent unnecessary delays in payment.

Track disputed invoices until resolution and payment.

4. Credit Control

Monitor customer credit exposure and payment behaviour.

Identify customers whose payment patterns indicate increased credit risk.

Provide recommendations regarding credit limits payment terms and collection actions where appropriate.

Ensure customers comply with agreed credit terms.

Support the implementation of credit-control policies and procedures.

Recommend escalation credit holds or legal recovery action for accounts that remain persistently unpaid subject to management approval.

5. Reporting & Performance Monitoring

Prepare regular debt collection and accounts-receivable reports.

Provide updates on outstanding balances overdue accounts collection commitments disputes and recovery progress.

Monitor key collection metrics and ageing trends.

Highlight accounts requiring management intervention.

Provide accurate collection forecasts to the Finance Manager.

Maintain up-to-date collection notes and supporting documentation.

6. Cross-Functional Collaboration

Work closely with Sales teams to resolve customer payment issues without compromising commercial relationships.

Coordinate with Operations and service teams on customer disputes relating to delivery or service performance.

Liaise with Finance and Accounts Receivable teams regarding invoicing allocations reconciliations and account adjustments.

Support customer onboarding and credit assessment by providing information on payment history where required.

7. Customer Relationship Management

Maintain professional relationships with customers throughout the collection process.

Communicate firmly but diplomatically when pursuing overdue debts.

Understand customer payment processes including purchase orders approval workflows invoice submission requirements and payment cycles.

Develop effective relationships with customer finance procurement and accounts-payable teams to facilitate timely payment.

Required Skills & Competencies

Strong understanding of B2B credit control and debt collection processes.

Good knowledge of accounts receivable and customer account reconciliation.

Strong numerical and analytical skills.

Excellent verbal and written communication skills.

Strong negotiation and persuasion skills.

Qualifications

Diploma or Bachelors degree in Finance Accounting Business Administration Commerce or a related field.

Professional qualifications such as CPA (K) ACCA or equivalent will be an added advantage.

Relevant training in credit management or debt collection is desirable.

Qualifications & Experience

At least 3 years of relevant experience in B2B debt collection credit control accounts receivable or a related finance role.

Experience managing collections from corporate institutional industrial or commercial customers.

Demonstrable experience handling overdue and disputed accounts.

Experience with customer account reconciliations and ageing analysis.

Experience dealing with finance procurement and accounts-payable departments within corporate customer organisations.

Interested candidates should submit their CV via Gap Recruitment Services Website.

Application Deadline: 8th September 2026

GAP Recruitment does not charge candidates at any stage. Only shortlisted candidates will be contacted.