Customer Support Associate- German

The Customer Support Associate will support the Support team in obtaining declarations and other important information from non-responsive suppliers in our clients supply chains.

• Communicate with suppliers through a multi channel approach including emails phone calls and conference calls to gather compliance information assist with compliance requests and confirm quality of the documents provided;
• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle inbound calls from suppliers to help them troubleshoot navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through outbound calls supplier education and webinar invites;
• Language support (German and English) may be required to help with internal translations hosting webinars and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers client campaigns and supplier issues

Qualifications :

• Excellent verbal and written communication skills in German and English
• Related work experience (eg. administration reporting research & data supplier/customer support call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications able to leverage all functions proactively to effectively and efficiently;
• Self-starter excellent time management skills and the ability to adhere to assigned deadlines;

Additional Information :

Life at Assent

Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Remote Work :

Yes

Employment Type :

Full-time