Customer Care and Debt Collection Agent (Device Financing)

ABOUT US

MOGO Auto Limited is part of Eleving Group a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.

We offer a wide range of products including car motorcycle tuk-tuk and electric motorcycle financing as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider MOGO combines technology data-driven decision-making and strong risk-management practices to deliver fast flexible and affordable financing.

With over 500000 loans issued we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO youll join a dynamic mission-driven team that is reshaping access to finance across Kenya.

We offer a collaborative energizing and non-bureaucratic workplace where you can grow contribute and truly love what you do.

Required Skills:

WHAT YOU WILL DO

• Contact customers with overdue or upcoming payments through calls SMS and other approved communication channels.
• Recover outstanding payments by negotiating payment commitments and encouraging timely or advance repayments.
• Educate customers on device locking/unlocking loan repayments and the use of the MOGO App.
• Handle customer inquiries objections and complaints professionally while providing appropriate repayment solutions.
• Accurately document customer interactions payment promises and account updates in the collection system.
• Escalate complex disputed or high-risk accounts to the Team Leader or relevant department.
• Achieve assigned collection KPIs while maintaining high-quality customer interactions.
• Ensure compliance with company policies debt collection regulations and ethical collection practices.