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control room operator

Cartrack Tanzania Limited

Job Location:

Nairobi - Kenya

Monthly Salary: Not provided by the employer

Experience Required: 1-3years

Posted: 9 June 2026 (30+ days ago)

Application Deadline: 6 September 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Respond to customer calls and emails providing timely support and capturing detailed case notes.

Monitor and manage vehicle tracking activities including recovery support for stolen vehicles.

Coordinate new installations maintenance and repair activities.

Monitor geofence alerts and prepare geofence-related reports.

Liaise with international support teams to resolve system issues.

Attend to terminal power on/off events and other system-generated alerts.

Troubleshoot minor system problems and application errors.

Prepare non-streaming and non-polling reports.

Maintain accurate documentation and report incidents through the occurrence book.

Support control room operations and provide coverage when required.

Assist with handling and troubleshooting highly critical cases.

Coordinate after-hours and weekend installations and repair activities.

Ensure compliance with company policies processes and procedures.

Answer inbound calls and provide professional customer service.

Requirements

Diploma in IT or related field from a reputable institution of higher learning
Knowledge of Motor vehicle electrical and IT skills
Minimum of at least 3 years work experience in a call Centre security emergency control room
Knowledge of GPS/GSM/GPRS devices
Willing to work in shifts
Proficiency in Computer skills
Experience in telematics is an added advantage

Required Skills:

Knowledge of Motor vehicle electrical and IT skills Minimum of at least 3 years work experience in a call Centre security emergency control room Knowledge of GPS/GSM/GPRS devices Willing to work in shifts Proficiency in Computer skills

Required Education:

Diploma in IT or related field from a reputable institution of higher learning

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