Business Development Manager – Commercial & Merchant Growth

Position Title: Business Development Manager
Reports To: Operations Manager
Location: Onsite Nairobi Kenya
Department: Sales & Marketing

The Business Development Manager is responsible for driving revenue growth through new business acquisition strategic partnerships merchant growth and market expansion for the Companys payment and software solutions.

The role owns the commercial lifecycle from lead generation and deal closure through merchant onboarding activation transaction growth and retention while providing direction and support to Business Development Executives.

The ideal candidate is an experienced fintech/payments business developer with strong commercial relationships an active professional network and a proven ability to originate and close business.

• Develop and execute business development strategies aligned with the Companys revenue growth and market expansion objectives.
  

• Own and deliver monthly and quarterly revenue targets for assigned products markets and accounts.
  

• Generate and convert new business through networking referrals partnerships prospecting market research and other outbound channels.
  

• Build and maintain relationships with merchants corporates banks fintechs SACCOs remittance companies and other strategic partners.
  

• Manage the full sales cycle from prospecting and qualification through proposal negotiation contracting onboarding and activation.
  

• Identify and close strategic partnerships that create measurable revenue or transaction opportunities.
  

• Grow the performance of acquired merchants by driving activation transaction volumes retention and reactivation of inactive merchants.
  

• Maintain a healthy and accurate sales pipeline and ensure all opportunities and activities are properly recorded in the CRM.
  

• Work closely with Operations Compliance Finance and Technical teams to ensure smooth and compliant onboarding and implementation.
  

• Provide coaching and commercial direction to Business Development Executives and support achievement of team targets.
  

• Monitor sales and merchant performance identify gaps and take corrective action where targets are not being met.
  

• Provide weekly reports on pipeline revenue new business merchant activation transaction performance and key risks.
  

• Ensure all business development activities comply with Company policies regulatory requirements and approved commercial processes.
  

• Perform any other duties reasonably assigned by management that are consistent with the role and the Companys business objectives
  

• Revenue & New Business: Revenue achieved against target and value of new business generated.
  

• Merchant Acquisition & Growth: New merchants acquired activation transaction growth retention and reactivation.
  

• Sales Effectiveness: Qualified self-sourced opportunities and lead-to-deal conversion.
  

• Pipeline Management: Pipeline value quality and CRM accuracy.
  

• Strategic Partnerships: Partnerships and opportunities contributing to revenue or transaction growth.
  

• Bachelors degree in Business Marketing Finance Economics or a related field.
  

• 5 years experience in business development sales partnerships or commercial roles.
  

• Proven experience in fintech payments banking financial services SaaS or related technology businesses.
  

• Demonstrated track record of achieving or exceeding revenue and business development targets.
  

• Strong professional network and demonstrated ability to generate business through relationships referrals and networking.
  

• Existing relationships within the fintech payments banking SACCO remittance telecommunications or corporate sectors will be an advantage.
  

• Strong understanding of payment solutions merchant acquisition sales processes and client onboarding.
  

• Excellent negotiation presentation communication and relationship management skills.
  

• Experience mentoring or supervising sales/business development staff.
  

• Proficiency in CRM and sales management tools.
  

• Business Development & Hunter Mentality: Proactive ability to identify pursue and close new business opportunities.
  

• Networking & Relationship Building: Ability to build and leverage professional relationships to generate business and strengthen client partnerships.
  

• Commercial Acumen: Strong understanding of customer value pricing revenue drivers and commercial negotiations.
  

• Fintech & Payments Knowledge: Practical understanding of fintech payment solutions merchant ecosystems and industry dynamics.
  

• Execution & Accountability: Takes ownership of targets pipeline deals merchant performance and follows through to achieve results.