Field Application Engineer

We are seeking a highly skilled and experienced Field Application Engineer to lead product application technical service operations training programs and support activities for Deltas Industrial Automation product line. The role combines deep technical expertise leadership and service excellence.

The ideal candidate possesses extensive experience in Process Control and Variable Speed Drives including commissioning troubleshooting technical training and service operations management.

Key Responsibilities

• Lead advanced technical support activities for Deltas Industrial Automation product line (VFD PLC HMI SCADA Mechatronics).
• Support root cause analysis and resolution of customers problems.
• Define and standardize service procedures troubleshooting workflows and technical documentation.
• Collaborate with Engineering R&D Product Management and Quality teams to improve products and services.

Service Operations Management

• Oversee regional service operations for Deltas Industrial Automation product lines.
• Ensure high service quality SLA compliance and customer satisfaction.
• Manage escalations emergency response activities and preventive maintenance strategies.
• Support installation commissioning maintenance planning and lifecycle management.
• Drive continuous improvement initiatives for service efficiency and operational reliability.

Training & Capability Development

• Design and deliver technical training programs for field application engineers partners and customers.
• Develop training materials certification programs online learning modules and technical workshops.
• Maintain training records certification tracking and recertification programs;
• Build regional technical competency frameworks for Deltas Industrial Automation product lines.

Customer & Business Support

• Provide technical consultation during pre-sales and after-sales activities.
• Support key accounts channel partners and strategic customers with technical expertise.
• Participate in customer presentations technical reviews and solution discussions.

Qualifications :

• Bachelors degree in Electrical Engineering Power Electronics Energy Systems or related field.
• Strong expertise in:
  • Variable Speed Drive systems;
  • Servo Drives and Mechatronics;
  • Programmable controllers
  • SCADA
• Extensive hands-on troubleshooting and field service experience.
• Experience delivering technical training and mentoring engineering teams.
• Excellent communication and stakeholder management skills.
• Ability to travel internationally across CIS countries.

Additional Information :

Experience in a similar role within similar organizations or related industries would be an advantage.

Remote Work :

No

Employment Type :

Full-time