Account Advisor Social Media

Role Summary/Overview

The Social Community Manager is responsible for providing exceptional customer experience to users and developing talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.

If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you!

Role Scope

Responsibilities

• Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed.
• Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
• Monitor, track and report on community feedback and online reviews
• Strengthen relationships with our loyal customers and key influencers within the community.
• Deploy social listening tools to monitor positive/negative comments and topic trends and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
• Be creative in responses and formulating the replies in the FAQ sheets.