Warranty Specialist - Passenger Car

About BYD

BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a Chinabased company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including allelectric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the department:

One of the important tasks of the After Sales department is to provide Technical Service to our Service Providers and customers. For the Technical & Warranty team we are looking for a Warranty Claim Specialist Passenger Cars.

About the role

The Warranty Claim Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the bestinclass and high efficiency warranty operation.

Responsibilities:

1. To conduct timely warranty report verification and warranty reimbursement according to warranty operation management policy.
2. Warranty information collection and data analysis with report.
3. Warranty operation inquiry and policy explanation with service partners.
4. Abnormal warranty inspection and conduct regular warranty audit continuously improve warranty business.
5. Warranty parts management audit of the warranty parts discards as useless.
6. Assist to special event follow up material verification warranty report verification and other related process.
7. Organize and carry out onsite training for warranty business and training in accordance with relevant stakeholders.
8. Other works assigned from line manager.

Requirements:

1. Bachelors degree or above more than 2 years relevant experience fluent French English other European language and Mandarin is a plus.
2. Strong cross culture communication skills and crossfunction coordination ability.
3. Ability to work under pressure and to strict deadlines in a dynamic environment.
4. NEV Technical background is preferable.
5. Willingness to frequent trip in Europe and travel to China.

We offer:

1. Competitive salary based on experience and qualification

2.An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team