W2 - Consultant Services Manager (human resources generalist or mid-level administrative) - Onsite
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W2 - Consultant Services Manager (human resources generalist or mid-level administrative) - Onsite
Posted on :
20-10-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1725884
Job Title Name: Consultant Services Manager
Job Description:
Purpose
The Consultant Services Manager (CSM) acts as the primary point of contact for Experis consultants, providing timely resolution to a variety of questions and issues to maximize consultant job satisfaction.
Details
Making an Impact
Develop ongoing communication cadence with assigned consultants (e.g. first week check-in, 30/60/90 meetings).
Execute client specific onboarding/off-boarding and orientation requirements (e.g. ID management, badging, equipment issuance/collection).
Facilitate consultant training and development programs.
Ensure efficiencies and quality of timekeeping, payroll, issue resolution processes.
Respond to and/or escalate all employee relations issues and facilitate unresolved benefits and payroll issues.
Provide performance feedback and guidance as required.
Partner with Recruiting to drive consultant redeployment program.
Sharing Expertise Engage in regular formal and informal contact with the consultant to create and maintain a positive, trusted working relationship that maximizes the consultant's job satisfaction and overall effectiveness during client engagement.
Identify and resolve consultant issues with urgency to reduce impact to project quality or client satisfaction.
Assist sales team to provide a results-oriented experience for client.
Pass client intelligence information to sales team Gaining Exposure Adopt a solutions mindset in collaboration with all internal teams to resolve issues.
Provide suggestions for process improvement and share best practices with colleagues and peers.
Stay current on World of Work trends and establish oneself as workforce expert, sought out by consultants for advice and best practices.
Your Typical Day
Partner with Recruiting Manager and Sales Managers to deliver client provided performance management
Plan client events and engage Professionals before/during event
Enter Jobs into local recruiting database (ATS)
Coordinate with Onboarding, Recruiting and back office teams, to verify candidates can start on time
Attend Onsite training and to assist with first day orientation
Coordinate with Sales Manager to determine position requirements
Maintain candidate databases (e.g. via our Applicant Tracking System)
Communicate with past applicants regarding new job opportunities Other accountabilities as assigned Success Measures
Quality, timeliness of issue resolution, consultant time to productivity, consultant retention, other KPIs as assigned
Client and consultant NPS
Required Skills
Required Education HS Diploma
Education: Bachelor's degree or related experience
4 years in a human resources generalist or mid-level administrative role with significant human resources responsibility
Required Years of Experience: 2-4 years of experience
Desired Skills
Nice to have: Employee relations experience
Staffing industry knowledge and experience
Ability to handle sensitive and confidential material with a high level of professionalism and integrity.
Excellent sense of urgency, time management, organizational skills and attention to detail.
Excellent customer service skills to create, maintain, and enhance relationships.
Ability to communicate in a clear, concise and fluent manner both verbally and in writing.
Ability to work independently and with a team environment across all levels of employees.
Ability to adapt to conflicting deadlines/priorities.
Desired Education: HS Diploma or College Degree
Desired Years of Experience: Additional Information: ONSITE ROLE IN ROCKY MOUNT, NC
MUST be 100% onsite, Mon Fri, and have proof of current COVID vaccinations. Consultants are able to start with only one dose of the COVID vaccination but need to receive the second within the recommended timeframe for which ever vaccine they received.
Employment Type
Full Time
Key Skills
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