VoIP SupportTelecom Engineer

Who are we looking for

• Telecom Project Engineer (35 years of relevant Experience)
• Experience with customer service including experience working with executives.
• Someone capable working independently with some experience implementing large projects.

Technical Skills:

• Strong knowledge of telecommunications circuits and orders
• An understanding of network gear switches routers firewalls
• Experience with cloudbased phone systems and technologies
• Strong knowledge on Inbound and Outbound architecture call flow and call routing Well versed with E1 T1 and SIP technologies.
• Knowledge on vendor management to coordinate with telco service providers for provisioning and troubleshooting At least 35 years of relevant contact center solution related Engineering work experience. Should be aware of ITIL process. Network Certification with Qualification is a plus. Should have good communication skill.

Process Skills:

• Experience with organizing and keeping track of multiple deliverables.
• Capable of analyzing requirements and managetroubleshoot as per project defined process.
• Independently managing the process and with complete ownership

Behavioral Skills:

• Resolve technical issues of projects and explore alternate designs.
• Participates as a team member and fosters teamwork by intergroup coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction.
• Confidently communicate with CLevel/CSuite stakeholders and ensure 100% customer satisfaction.
• Strong decisionmaking skills.
• Train and coach members of project groups to ensure effective knowledge management activity.

Qualification:

• Education qualification: B.Tech BE. Tech or equivalent technical degree from a reputed college.
• CCNA or similar certification is an advantage.