Voice Architect

Position: Voice Architect

Location: USA (Remote)

Experience: 10 Years

Expertise in: Voice Networking Technical Troubleshooting Project Management Continuous Learning and Awareness Mentoring and Development



GENERAL DESCRIPTION

• This position will support the enterprise voice network at CUSTOMER NAME. The enterprise
• voice network is composed of the two PBX systems (Cisco system and a legacy Avaya system) and
• associated voice technologies such as call recording call trees PBX consoles Vocera etc. The
• enterprise voice network includes a central campus and multiple remote office locations in the State
• of Ohio. This position will also work closely with other IS teams to evaluate and implement new
• network technologies requiring voice/telephony functionality.
• This position will also require being in a 24x7 oncall duty rotation with flexibility in performing
• some out of hours and weekend maintenance work.

PRINCIPAL DUTIES AND RESPONSIBILITIES


Job Specific Duties

• Approximately 10% of this position will be support of the existing enterprise data
• network comprised of approximately 2.4M square feet on central campus and 65 remote
• office locations Support includes but is not limited to moveaddchange of stations
• Vocera system administration voicemail fax lines etc. The primary role of the Network
• Architect in providing support will be acting as an escalation point and resource for other voice network team members and vendors for issue resolution.
• Approximately 90% of this position will be design and project based. Examples includebut are not limited to SIP trunking design and implementation E911 design and implementation significant dial plan architecture changes etc.
• This position alsorequires working with other teams within IS and throughout the Hospital to design and integrate voice technologies into other solutions such as web and EMR services.
• An expectation of this position is the ability to effectively communicate to a wide range of audiences from staff level team members to CLevel executives.

Education and Certifications


Bachelors degree or equivalent experience.

10 years of applicable work experience.

Analysis

Demonstrates the ability to identify business issues and technical issues.

Determines the information and processes required to solve/resolve both business and

Technical issues.

Develops system design specifications and evaluates systems/products.

Makes decisions and implements a course of action to bring about solutions.

Able to solve moderately complicated problems requiring some independent thinking.

Able to solve complicated problems.

Able to develop creative and innovative solutions using experience and analytical skills.

Able to solve problems that have little or no precedent.

Able to conceptualize design and implement software products in applicable systems.

Able to identify underlying causes when presented with complicated problems.

Ability to integrate several software components and possesses knowledge of

interdependencies and relationships.

Technical Skills

General

Maintains or exceeds the appropriate level of technical competency through training

selfstudy and handson experience.

Stays aware of new technologies as they emerge through industry awareness and

trade magazines.

Voice Networking

Basic connectivity troubleshooting

Ability to configure IP/TDM phones.

Ability to configure voicemail.

Basic PBX switch knowledge station level.

Configure gateways.

Contact Center (PCCEPCTCCentral Scheduling)

OneCall (Intellidesk)

System troubleshooting.

Circuit troubleshooting.

Dial plan implementation.

Inter system routing.

Trunking PRI and SIP.

Traffic analysis.

Dial plan design.

Fluency across all voice technologies/systems

Proactively looks for new technologies

Fluent with interoperability with other enterprise system architecture Video

Unified Messaging etc.

Voice network design new standards that change enterprise functions

Structured Cabling

Horizontal cabling data patching patching cross cuts etc.

Backbone cabling fiber/copper backbones basics.

Familiarity with Master Format Division 27 standards. Implements NCH Division

27 standards on projects.

Ability to update and incorporate new standards into NCH Division 27 standards.

Telecom Room construction implement existing standardized designs.

Create TR designs develop customized solutions vendor management solution

design/processes and systems

Onsite vendor management.

Project Management

Works on project teams.

Plans for and schedules execution of projects.

Determines scope of projects.

Develops and delivers quality project documentation in accordance with PMO

guidelines.

Systems and Customer Support

Attend meetings take notes and complete deliverables assigned.

Lead a single discipline meeting.

Lead a multidiscipline meeting.

Lead a multidiscipline meeting comprised of nontechnical stakeholders.

Responsive to system and customer support needs during and after normal business

hours.

Develops system and customer documentation.

Provides customer education and training.

Maintains and updates systems in conjunction with user and vendor requirements.

Proactively supports systems to guarantee minimal downtime.

Mentoring and Development

Seeks opportunities career development by asking questions and seeking input from

more experienced members of the team.

Educates teammates on network/systems configuration and troubleshooting techniques.

Works with management to set team direction and strategy.

Always available to answer questions and offer suggestions.

Shares expertise freely with outside teams.

REPORTING RELATIONSHIPS

Reports to: Manager of Converged Network Services in Information Services

MINIMUM PHYSICAL REQUIREMENTS


Position requires ability to talk listen and type.

Position requires the ability to interact effectively with customers and information services.

Typing on a keyboard Constantly (67100%)

Talking on the phone/in person Frequently (3466%)

Sitting for extended periods Frequently (3466%)

Standing/walking Occasionally (033%)

Lifting 50 lbs. Occasionally (033%)

EMR , PROJECT MANAGEMENT , ANALYTICAL SKILLS , ARCHITECT , VOCERA , VENDOR MANAGEMENT