Virtual Administrative Assistant- Johannesburg South Africa

About DentistFind

At DentistFind we are a Marketing Performance Management suite for dental offices in Canada. Our team has a strong focus on providing highvalue marketing services for our clients to connect with their ideal patients to provide the care they need. With over 10 years of industry experience we deeply understand what dental offices and patients need. We provide industryleading digital marketing; patient communication technology and datadriven consultation services for dental offices to improve patient flow and grow their practices.

ROLE DESCRIPTION

A Virtual Administrative Assistant is responsible for providing administrative support to the Sales & Client Success Team. Will be in charge of organizing and attending meetings and monitoring calendars. In addition S/he will be asked to do internet research manage other administrative responsibilities customer service and assist the Project Manager.

The Virtual Administrative Assistant will be working closely with internal and external stakeholders and clients. As such highly effective relationship management communication and influencing skills are required. Furthermore this position and the organization are fastpaced and dynamic with numerous and different difficulties along the way. As a result you will flourish in a collaborative flexible and achievementdriven atmosphere.

KEY RESPONSIBILITIES

• Managing the overall relationship with assigned clients including onboarding implementation training increasing adoption ensuring retention and high customer satisfaction levels.
• Onboarding new clients to help them understand the full suite of company products programs and services we offer and managing the same to ensure clients are launched on time on budget and on scope.
• Maintaining and developing Client Success strategies and best practices as well as client support content with the help of the Marketing Team.
• Accessing company systems to keep track of Client Success Metrics about Clinic Performance and generate monthly reports for clients and senior management.
• Proactively maintaining communication channels with clients as the main point of contact for any concerns issues and/or requests helping them work through problems via phone email video conferencing or chat and ensuring that appropriate actions are taken while still building rapport identifying areas of opportunity and highlighting best practices.
• Clearly communicate company values and update clients on any new products programs or marketing initiatives. Documenting resolutions of clients for reporting and creating a resolution database.
• And other Ad hoc tasks assigned by the Manager.

REQUIRED SKILL AND QUALIFICATIONS

• At least 2 years of experience as Virtual Admin Assistant with stakeholder management skills
• Strong verbal and written communication strategic planning and project management skills
• Analytical and processoriented mindset
• Comfortable working across multiple departments in a deadlinedriven environment
• Active team player selfstarter and multitasker who can quickly adjust priorities

Customer Focus

• Actively seeks to understand and deliver client needs expectations and level of satisfaction
• Able to maintain good relationships with clients and other stakeholders
• Proactively seeks solutions for clients
• Experience in working with a Canadian company is a plus

PREFERRED SKILLS AND QUALIFICATIONS

• Bachelors Degree in Business Management Marketing Communications and the like
• Knowledge of Client Relationship Management and Project Management Tools

Additional information
Setup: Fulltime Remote

Schedule: Monday Friday for 7.5 Flexible working hours between 6am6pm Eastern Standard Time Zone (EST)

If you are not comfortable to use a timetracking tool please dont apply. Thank you.

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