Job Description
Role Summary
We are looking for an admission Counsellor who are extremely customer centric and are
excited by the challenges of a new emerging business environment. As an Admission
Counsellor you will be responsible for developing new leads communicating with customers
understanding their needs and ensuring a smooth sales process. You must be comfortable
making dozens of calls per day working with channel partners generating interest
qualifying prospects and closing sales.
Roles and Responsibilities
- Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/ Institutes such as IIITB NIMMS IMT Ghaziabad Deakin Business School IITM Liverpool Business Scholl MICA.
- Providing in depth information to prospective learners this includes counselling through phone email chat and social media.
- Identifying references through the existing customer base to increase the sales pipeline.
- Details pertaining to lead discussions & conversion should be updated real time on CRM (Salesforce) software.
- Responsible for Adherence of the inside sales process tools and data management.
- Meet and overachieve the given weekly monthly and quarterly target in terms of revenue as well as number of enrolments.
- Handle Objections and Price Negotiations in order to generate Sales Revenue.
- Maintain Effective communication till the time learner is onboarded.
Skills Required
- Excellent written and spoken communication skills (English proficiency).
- Strong sales bent of mind in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.
- Approachable and vibrant personality.
- Ability to approach any situation with patience and very strong empathy.
- Passion to deliver the highest levels of customer service at all times.
- Must be a team player with the ability to work independently prioritize tasks and meet targets/deadlines.
- Basic proficiency in MS Office Suite (Outlook Word Excel) is preferable.
Screening Points
- Industry target BPO/KPO
- Should be a Graduate/PG
- Must have Minimum 1 Year of relevant experience
- If candidate stays out of Delhi candidate should be open for relocation.
- Excellent Communications.
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