Travel Customer Service Representative

Job Title: Travel Customer Service Representative (Dutch Speaking)

Starting Date: April 15 2024

Schedule: Monday to Friday 9:00 am 8:00 pm

Training Period: 3 months inoffice training Monday to Friday 9:00 am 6:00 pm

Location: Sofia Bulgaria

**Job Description:**

Were seeking a dedicated individual fluent in Dutch to join our team as a Travel Customer Service Representative. Your role will involve various tasks aimed at ensuring customer satisfaction resolving issues and maintaining uptodate information.

Key Responsibilities:

Answer Inquiries: Promptly respond to customer inquiries via phone email and chat.

Resolve Issues: Address and resolve customer issues efficiently to ensure a positive resolution.

Update Information: Keep customers informed by providing accurate travelrelated information.

Update Documentation: Maintain accurate records by updating documentation and systems.

Ensure Satisfaction: Proactively engage with customers to ensure satisfaction and address concerns.

Offer Guidance: Provide guidance and assistance to customers in navigating our services.

Analyze Issues: Analyze customer feedback to identify trends and areas for improvement.

Assess Reports: Evaluate reports and metrics to assess customer satisfaction levels.

Implement Fixes: Collaborate with teams to implement fixes and improvements.

Qualifications:

Fluent in Dutch (both written and verbal).
English at least B2

Strong communication and interpersonal skills.

Previous customer service experience preferred.

Ability to multitask and prioritize in a fastpaced environment.

Excellent problemsolving skills and attention to detail.

Comfortable using computer systems and software applications.

Compensation:

Base salary: Competitive

Performance bonus: Up to 300 BGN (based on performance)

If youre passionate about travel and committed to providing outstanding customer service we encourage you to apply for this exciting opportunity. Join our team and embark on a rewarding career in the travel industry!

Remote Work :

No