Training Manager AGENCY - CHANNEL

• Conducting induction and onboarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• All other training programs as outlined in the Agent and ADM learning journey
• Conducting GID s and IID s
• Conducting PRP and FOD as and when required

• Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings
• Developing facilitation skills and virtual delivery

• Managertrainer to drive adoption of the digital learning platform across all roles
• Responsible for driving digital assessments amongst Agents and ADMs
• Responsible for driving selflearning among Agents and ADMs
• Responsible for calendarizing and effectively planning all training sessions with the OH / OHs
• Responsible for delivering all training adhering to the training calendar designed
• Responsible for driving business performance of all learners
• Responsible to drive attendance to all training sessions
• Responsible to capture attendance in TMS/ELM within the stipulated time defined
• Responsible to coordinate with the OH / OHs in calendarizing all training sessions for an office
• Responsible to plan travel for training sessions in various locations as required

• Schedule training sessions
• Ensure wider participation of agents in programs
• Ensure setup of SMART Classroom is in place before commencing a session

• Seek regular feedback from agents Sales Managers Partner and Managing Partner
• Ensure that agents follow moral and ethical standards when dealing with clients
• Monitor Agent development

• Review present training material
• Scan environment
• Incorporate feedback from Agents Customers SMs Ps MPs

• Participant feedback
• Number of days of training
• Customer survey rating
• Pass percentage of agents
• Digital adoption / adoption of digital learning platform
• Pass percentage of Agents in IRDA exams
• Attendance of Agents and employees in training sessions
• Activating agents monthonmonth against the target
• Compliance on IRDA requirements
• Monthly Achievement against the target for the agents across multiple performance parameters for agents and AADM
• Reduction in training cost
• Awareness level of agents on competition

• Learning ability
• Logical thinking
• Must be able to motivate agents
• Should be self motivated self starter

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