Tier 2 Desk Top Supp....
Tier 2 Desk Top Support
Posted on :
08-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-03-2024
Job Description
Req ID : 2603005
IT Support Tier 2 Desktop Support Engineer
Cape Town Southern Suburbs
Salary R14000 to R20000 per month based on experience.
Job Description
Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support Tier 2 Desktop Support Engineer position. Ideal candidates should be willing to work shift hours (24/7) and have their own means of transportation.
Duties & Responsibilities:
Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
Regularly check and update all calls and tickets.
Act on reassigned calls and tickets accordingly.
This is a clientfacing onsite position.
The position is based in the Southern Suburbs of Cape Town so suitable candidates must be able to be mobile.
Personal Attributes:
Punctual.
Logical thinking and understanding.
Fluent in the English language (writing speaking and reading).
Respectful and possess excellent communication skills.
A team player with a friendly disposition.
Able to work shifts which include alternative weekends (Saturdays).
Desired Experience & Qualifications:
Desktop hardware and software support (including Office Suite and Mail).
Networking skills (N Certificate).
Basic administration of Active Directory (user creation AD policies).
Basic administration of Office 365.
At least 5 years experience in handson IT support.
Troubleshooting experience.
Knowledge Skills and Abilities:
Solid knowledge of TCP/IP Networking.
Proficient in Microsoft desktop operating systems and applications (Office365).
Working knowledge of desktop imaging and deployment.
Proficient in PC hardware software and printer troubleshooting and repair.
Basic knowledge of Active Directory user creation and policies.
Strong organizational time management and communication skills.
Ability to prioritize multitask and easily adapt to change.
Ability to take initiative and work independently as well as within a team.
Must meet deadlines accomplish tasks within the agreedupon time structure and adapt to a fastpaced demanding environment.
Note: Only candidates residing in Cape Town should apply for this position.
Desktop hardware and software support (including Office Suite and Mail). Networking skills (N+ Certificate). Basic administration of Active Directory (user creation, AD policies). Basic administration of Office 365.
Employment Type
Full Time
Key Skills
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