Testing and Support ....
Testing and Support Engineer
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-03-2024
Job Description
Req ID : 2616808
ERing
Must have Highend Spoken English and Communication Skills are mandatory.
Perform Manual Software Testing.
Learn and be proficient in all ERing Products.
Providing support to the customers via desktop solutions chat functions emails and calls.
Prioritizing customer queries and escalating serious technical issues to Lead/Developers.
Documenting error reports and monitoring performance metrics.
Learn and be proficient in all ERing Products.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Review all technical support related processes and documentation for continuous improvement.
Strong analytical skills to investigate and resolve customer support tickets.
Should be flexible to work below listed 3 shifts on every semimonthly rotation:
9:30 AM to 7:00 PM
1:30 PM to 10:30 PM
6:30 PM to 2:30 AM
Eligibility B.Tech/B.E. in Electronics Electrical
electronics,adaptability,desktop support,ms excel,leadership,process improvement,chat support,materials,legal matters,electronic instrumentation,construction methods,technical drawings,willingness to learn,customer support,error reporting,numerical skills,budget management,spoken english,call support,interpersonal communication,technical issue escalation,electronics hardware design,cost estimation,honesty,contractual matters,manual software testing,communication,email support,communication skills,performance monitoring,analytical skills,project management,project management software,integrity,efficiency,interpersonal skills
Employment Type
Full Time
Key Skills
- Eclipse
- Engineering
- Event Planning
- Interior
- Cisco
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