Telesales

Overview:

Key Responsibilities:

• Initiate calls to prospective customers to generate sales
• Identify and qualify sales leads
• Present products or services to potential customers
• Close sales and achieve monthly targets
• Follow up on leads and maintain customer relationships
• Handle customer queries and provide product information
• Document and update customer records accurately
• Meet daily call quotas and quality standards
• Adhere to sales scripts and guidelines
• Provide feedback and input on sales processes
• Maintain thorough knowledge of products and services
• Collaborate with the sales team to achieve goals
• Handle customer complaints with empathy and professionalism
• Contribute to team meetings and training sessions
• Maintain a positive and persistent attitude

Required Qualifications:

• Proven experience in telesales or a similar sales role
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to handle rejection and overcome objections
• Customer service orientation and problemsolving skills
• Persistence and resilience in a targetdriven environment
• Familiarity with CRM systems and sales software
• Ability to work well in a team and individually
• High school diploma or equivalent; Bachelors degree is a plus
• Proficiency in MS Office and sales software
• Strong organizational and time management skills
• Knowledge of sales techniques and strategies
• Ability to multitask and prioritize tasks effectively
• Flexibility to work shifts and adapt to change
• Positive and enthusiastic approach to sales

communication,customer service,customer satisfaction