Tele sales Associate

Overview

Key responsibilities

• Initiate outbound calls to potential customers and effectively communicate product offerings
• Listen to customer requirements and present appropriate solutions to meet their needs
• Achieve or exceed sales targets and objectives within a given timeframe
• Build and maintain a strong customer pipeline through proactive prospecting and lead generation
• Handle objections and resolve customer concerns to ensure a positive sales experience
• Maintain accurate records of interactions and sales activities in the CRM system
• Collaborate with the sales team to identify strategies for improving customer engagement and retention
• Follow up on leads and conduct regular followup calls to nurture relationships with prospects
• Stay updated on product knowledge market trends and industry developments to effectively address customer inquiries
• Adhere to all compliance and regulatory standards while conducting sales activities
• Participate in sales training and workshops to continuously improve selling techniques and product knowledge
• Contribute to the development and optimization of sales scripts and call strategies
• Provide feedback to the sales management team regarding customer preferences and needs
• Meet established KPIs related to call volume conversion rates and overall sales performance
• Contribute to a positive team environment and support colleagues as needed

Required qualifications

• High school diploma or equivalent; Bachelors degree is a plus
• Proven experience in telesales inside sales or a similar role
• Demonstrated track record of meeting or exceeding sales targets
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to effectively handle objections and rebuttals during sales conversations
• Familiarity with CRM software and sales processes
• Ability to work in a fastpaced targetdriven environment
• Exceptional time management and organizational skills
• Customercentric mindset with a proactive approach to customer engagement
• Selfmotivated and resultsoriented with a strong desire to succeed
• Ability to adapt to evolving product offerings and sales strategies
• Understanding of sales performance metrics and KPIs
• Compliance with all relevant regulatory and ethical standards
• Willingness to undergo sales training and professional development

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