Telesales

Overview:

Key Responsibilities:

• Initiate sales calls to potential customers
• Understand customer needs and offer solutions
• Utilize sales techniques to build rapport and close deals
• Maintain a high level of product knowledge
• Reach monthly sales targets
• Manage and update customer databases
• Handle customer inquiries and resolve issues
• Follow up with customers to ensure satisfaction
• Collaborate with the sales team to meet goals
• Adhere to telesales policies and guidelines
• Keep abreast of product updates and market trends
• Provide feedback on customer preferences and trends
• Attend sales training and meetings
• Prepare and submit sales reports
• Adhere to productivity and quality standards

Required Qualifications:

• High school diploma or equivalent
• Proven experience in telesales or a similar role
• Demonstrated ability to achieve sales targets
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Customer service orientation
• Ability to work well in a team environment
• Resilience and ability to handle rejection
• Proficiency in CRM software and MS Office
• Understanding of sales performance metrics
• Good time management and organizational skills
• Flexibility to work in shifts
• Problemsolving and conflict resolution skills
• Adherence to sales ethics and compliance
• Ability to multitask and prioritize tasks effectively

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