Tele Caller

Overview

Key Responsibilities

• Make outbound calls to potential customers to promote products or services.
• Answer inbound calls and respond to customer inquiries or issues.
• Understand customer needs and requirements in order to offer solutions.
• Keep accurate records of calls and sales made.
• Follow communication scripts when handling different topics.
• Meet or exceed monthly sales targets.
• Build and maintain good customer relationships.
• Resolve customer complaints in a professional manner.
• Provide detailed information on products or services.
• Work collaboratively with sales and marketing teams to optimize sales efforts.
• Conduct customer followups to ensure satisfaction and identify new needs.
• Stay uptodate on product knowledge and company offerings.
• Perform other tasks as assigned by the Tele Calling Supervisor.

Required Qualifications

• High school diploma or equivalent; Bachelors degree is a plus.
• Proven experience as a Tele Caller or similar sales/customer service role.
• Demonstrated ability to meet and exceed sales targets.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening skills.
• Ability to multitask prioritize and manage time effectively.
• Strong problemsolving and negotiation skills.
• Proficiency in MS Office and CRM software.
• Ability to work independently with minimal supervision.
• Positive and resilient attitude in a fastpaced environment.
• Understanding of sales techniques and ability to adapt to different customer personalities.
• Experience in telemarketing or coldcalling is a plus.
• Flexibility to work shifts and occasional weekends.
• Proven track record of successful sales or customer service results.
• Ability to handle rejection and bounce back to achieve targets.

customer service,sales skills,time management,sales,communication