Technical Support Re....
Technical Support Representative
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2540378
Technical Support Representative
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Technical Support Representative for one of our clients in the insurance industry.
What is in it for you:
Hourly salary of $22.
4.5month contract.
Fulltime (37.50 hours per week).
Weekday schedule from 8:30 am to 5:00 pm.
Hybrid work schedule: Inoffice presence required on Wednesdays.
Opportunity to work in a dynamic and professional environment.
Responsibilities:
Ensure accountability to manage ticket lifecycles within defined standards.
Log requests follow up on outstanding items and provide clear professional instructions and status updates to users.
Conduct user administration across various applications and systems such as Active Directory ISAM LDAP and assorted businessfacing applications in alignment with defined standards.
Manage all Broker requests from initiation to completion.
Prioritize and manage multiple requests based on their urgency and impact.
What you will need to succeed:
Bachelor s degree in computer science or equivalent experience.
Proficiency with Access Management technologies including Active Directory IBM Security Access Manager and LDAP.
Excellent oral and written communication skills.
Ability to translate technical requirements for nontechnical business partners and influence/persuade alternative perspectives.
Strong time management and selfmanagement abilities.
Selfmotivated and proactive capable of efficiently prioritizing and completing tasks.
Ability to prioritize and handle multiple requests simultaneously within tight deadlines.
Ability to work independently or collaboratively in a team with minimal supervision.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP
Employment Type
Full Time
Key Skills
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