Technical Support Engineer

Technical Support Engineers at Kwan provide multiple channels of technical assistance to help ensure our Clients customers are securely and properly using their Identity Management security platform.

We are looking for either a junior person with strong potential or an experienced A team member.

• Technical support for customers purchasing and using the clients products.
• English speaking and can demonstrate the equivalent of CERF B1 (Intermediate Level)
• Comfortable with office hours and able to adjust occasionally for customer convenience.
• Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
• Work closely with other field teams to ensure cohesive product and service solutions.
• Proactively communicate customer problems and record all customer interactions in our CRM system.
• Assist the Customer in performing the installation and customization of the Clients products in the customers environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Ability to potentially travel for customer or company events.
• Help create and deliver product training.

The ideal candidate should possess the following qualifications.

• Enterpriselevel troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology standards and implementations.
• Securing Internet applications e.g. cryptography standards and techniques.
• Understanding of large network design layout and operations.
• Identity and Authentication technologies e.g. LDAP Active Directory. Okta SAML CyberArk
• Database (MS SQL/MySQL) experience including the ability to write queries.
• Excellent presentation verbal and written communication skills.

Requirements:

• Bachelors degree or equivalent experience.
• Experience using Venafis products and encryption technologies.
• Experience with Web application technology (MQ Mainframe WebSphere IIS F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash PowerShell C# Python)
• Experience working with Kubernetes Docker or APIs
• Direct security or systems management industry experience.
• CISSP or other security certificates are a plus.

Remote Work :

No