Technical Support Consultant

Revolutionize Your Career in Technology Join the Global HR Platform of Tomorrow!

Unleash your potential in a dynamic role that not only offers a global career exposure but propels you to the forefront of HR innovation. Imagine the thrill of contributing to a cuttingedge technology platform while enjoying the comforts of a hybrid work setup in vibrant Makati. Join our team and redefine the future of HR where your growth knows no limits and every day is a step toward career excellence.

Be part of our client s team as an HRIS Specialist. Revolutionize HR practices providing toptier support for the client platform engaging with clients troubleshooting issues and optimizing system use with your problemsolving skills.

• Serve as the initial point of contact for clients within the Humanforce help desk.
  
• Respond promptly to client queries via phone email and online channels.
  
• Provide comprehensive assistance to clients addressing all aspects of the Humanforce solution.
  
• Collaborate closely with clients understanding their issues and guiding them to optimize Humanforce usage.
  
• Troubleshoot issues formulate solutions and communicate them in a clear and understandable manner.
  
• Install and conduct thorough testing of the Humanforce application along with related hardware and software.
  
• Perform repairs upgrades and replacements of solution components and hardware as necessary.
  
• Collaborate with the QA team to conduct testing for new functionality before new version releases.
  
• Identify training needs and offer coaching and training sessions for clients as required.
  
• Provide support for software and user acceptance testing to the development team.
  
• Work collaboratively with management to efficiently address client escalations.
  

• Relevant tertiary qualification in an IT related degree.
  
• Experience in providing firstlevel support via phone email and online.
  
• Experience in supporting complex workforce management or similar applications.
  
• Outstanding problemsolving skills.
  
• Strong communication skills (oral and written).
  
• Strong interpersonal skills.
  
• Advanced knowledge of Microsoft Office especially Word and Excel.
  
• Indepth knowledge of Windows OS.
  
• Scripting and programming experience (Batch PowerShell bash) desired.
  
• Working knowledge of creating SQL Scripts utilizing multiple tables.
  
• Familiarity with Ticketing/CRM Systems.
  
• Basic knowledge of IIS.
  
• Understanding of Networking (RDP Remote App VPN SFTP).
  
• A keen eye for detail and a logical mind.
  
• Ability to work well with people.
  
• Strong customer service skills.
  
• Excellent organizational skills.
  
• Enthusiasm for continual learning.
  
• Ability to work under pressure and timelines.
  
• Experience working for Software Vendors desired.
  

• HMO coverage
  
• Dayshift schedule
  
• Hybrid work arrangement
  
• Prime office locations (With free unlimited access to the gym: Ortigas and Makati)
  
• Great work culture
  
• Direct exposure to international clients and cuttingedge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Journey with our industryleading client an innovative force shaping the future of HR. Specializing in empowering leaders to make intelligent people decisions our clients cuttingedge HR platform is born from years of research and consulting across diverse industries. Imagine a world where analytics and AIpowered insights seamlessly merge providing realtime data to fuel evidencebased decisions. This globally recognized platform celebrated for its simplicity enterprise capability and midmarket affordability invites you to join a dynamic team committed to revolutionizing the way organizations approach HR.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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