Technical Service Manager - Robotics Division Durban

The successful candidate will be working within the Field Service Team carrying out the installation service and maintenance of the stateoftheart surgical systems. The successful candidate will play a key role in ensuring maximum system uptime and enabling surgical teams to get the best clinical value from the surgical platform and ensuring service agreements and warranty obligations are fulfilled. This is a challenging role where technical trouble shooting and customer facing skills are combined. This role will work closely with the Business Development Manager and Business Unit Manager.

Area of Responsibility

• Installation troubleshooting repair and scheduled maintenance of our integrated surgical systems
  
• Ensuring Preventative Maintenance actions are carried out precisely and on time and ensuring that all service works are clearly and accurately documented
  
• Performing remote log analysis using dedicated engineering tools
  
• Maintaining service logs internal service records and accurate configurations of the installed systems ensuring compliance with all relevant medical device regulations
  
• Taking ownership of customer issues from identification of issue right through to resolution and maintaining great customer satisfaction
  
• Provide technical support to endusers and internal customers including Commercial Marketing Professional Education and Clinical Implementation Teams
  
• Maintain and develop the Technical Support and Service Processes
  
• Maintaining customer service logs internal service records and accurate configurations of the installed base
  
• Managing spare parts inventory from ordering to managing the reverse logistic of spare parts and calibration tools
  
• Ensuring all administrative tasks are performed on time
  
• Preparing and following up on quotations
  
• Providing accurate feedback to the Commercial Marketing Education and Clinical Implementation Team.
  

Reporting

• This position will report to the Business Unit Manager
  

Requirements

Qualifications

• A relevant Technical Diploma degree and / or experience and excellent practical mechanical and electronics experience
  
  

Experience required

• Experience and knowledge of Operating Theatre protocols and working with hospitals (preferable but not essential);
  
• Experience in servicing value added capital equipment would be advantageous (Imaging Surgical Robotics Radiotherapy etc.);
  
• Minimum of 35 years experience;
  
• Medical background in the clinical field of imaging surgical robotics radiation therapy is a requirement;
  
• Electronic experience and ability to perform software updates via engineering interfaces;
  
• Field Service Experience within a regulated environment such as medical / pharmaceutical;
  

Skills and Competencies

• A cando handson attitude for a variety of tasks
  
• Ability to selfschedule his/her activity (PM Schedule System Upgrades Repairs)
  
• Proactive Service Mindset
  
• Good listener and strong communication skills
  
• Willingness to work in a cross functional environment (Sales Customer Ops Product Support etc.); Proven track record in independently trouble shooting complex electromechanical systems
  
• A mechanical aptitude for performing any mechanical component repair or replacement to exacting standards
  
• Computer literacy and proficiency in MS Office including Excel advanced is a requirement for this position
  
• Strong Communication Skills
  

Additional Requirements

• Capability to travel at short notice within South Africa
  
• Preference will be given to a candidate residing in Gauteng
  
• Valid Driver s license and reliable own vehicle is a requirement.
  

Benefits

Benefits:

• Cell phone allowance of R969 Monthly
  
• Data to the value of R100 monthly
  
• Fuel card