Technical Sales Support Engineer

Do you like to join an awesome team? I'm looking for a Germany-based Sales Support Engineer that would share his time between supporting the DACH region and participating in supporting the whole of EMEA.

Tasks

About TPV Technology:

As a major player in the Signage and Hospitality industry, our B2B serves customers worldwide with Signage, LED and Hospitality TV products. The division serves a variety of B2B markets like Hospitality, Healthcare, Public venues, Transportation, Corporate, Education, Retail and Food & Beverage.oundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market from our 10 touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers at the right time and in the right places including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing a sustainable future but also for our human approach our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.

About PPDS:

PPDS is the exclusive provider of Philips professional displays, including digital signage, interactive and LED displays, as well as professional TVs, worldwide under trademark licence from Koninklijke Philips N.V. One of the fastest growing global AV players, our business stands on firm foundations. PPDS is a trading name of TP Vision Europe B.V. and MMD-Monitors & Displays Nederland B.V., both wholly-owned subsidiaries of TPV Technology Limited, which is the world s largest manufacturer of monitors and a leading provider of display solutions. By combining the Philips brand promise with TPV s manufacturing expertise in displays, at PPDS we employ a competitive and focused approach to bring innovative products to market from our 10 touchscreen through to unlimited LED displays. Designing solutions that make a positive impact, both for resellers and for end-customers at the right time and in the right places including corporate, education, retail, hospitality and other industry settings. The market for high-quality professional displays continues to grow and our products are selected not only for their innovative technology and our focus on developing for a sustainable future, but also for our human approach our relationships with our customers set us apart from the competition. Reinforcing our continued growth both within the existing marketplace, and into new arenas, in 2021 we launched an updated brand identity and a set of strong strategic focuses delivering total solutions and opening up market opportunities globally for our customers, all while supporting the circular economy.

Scope:

The Customer Application & Customer Support Engineer is responsible for timely and high-quality end-to-end product and application support for LED, Signage monitors and Hospitality TV and related products.hcare, Public venues, Transportation, Corporate, Education, Retail and Food & Beverage.

The Customer Application & Customer Support Engineer is responsible for timely and high-quality end-to-end product and application support for LED, Signage monitors and Hospitality TV and related products. application support for LED, Signage monitors Hospitality TV and related products. his business.tors Hospitality TV and related products.

Main customer support related responsibilities support to customers in the field using our products, as well as performing fast feedback towards product development & Service.y TV and related products. application support for LED, Signage monitors Hospitality TV and related products.his business.

The Customer Application & Customer Support Engineer is responsible for timely and high-quality end-to-end product and application support for LED, Signage monitors and Hospitality TV and related products.

The job has primary focus on customer support for Signage Monitors, Hospitality TV and LED, but both fields need to be covered.

As a major player in Signage and Hospitality industry, our B2B serves customers worldwide with Signage, LED and Hospitality TV products. The division serves a variety of B2B markets like Hospitality, Healthcare, Public venues, Transportation, Corporate, Education, Retail and Food & Beverage.

Main application support-related responsibilities are specialist knowledge in the applications of Signage Monitor products, Hospitality TV and LED, including interfaces, devices, and software specific to this business.

Main customer support-related responsibilities are support to customers in the field using our products, as well as performing fast feedback towards product development & Service.and software specific to this business.

Main customer support related responsibilities are support to customers in the field using our products, as well as performing fast feedback towards product development & Service.

Main customer support-related responsibilities support to customers in the field using our products, as well as performing fast feedback towards product development & Service. support to customers in the field using our products, as well as performing fast feedback towards product development & Service.

Requirements

Education And Related Experience:

• Technical education (Bachelor or Master degree) with about 3-5 years of relevant experience
• Good knowledge of electronics, basic software & IT (TCP/IP)
• Good knowledge of web design and web support tools. IP network knowledge
• Familiar with software/ hardware applications testing and debugging
• Knowledge of Signage Monitor and/or TV systems is a strong advantage
• Native German speaker (fluency in the German language, both verbal and written, is a must)
• Customer oriented. Team player. Hands-on mentality
• A result driven, proactive approach
• Someone who can explain the problem well to customers, but also has the technical knowledge to solve it.
• Drivers license required, share location between ISE HQ in Ghent Belgium (50%) and supporting DACH region (50%) (Being able to travel a lot)
• Knowledge of additional languages is a strong plus (English)

Responsibility

Application Support

• Assist in designing new or adapting existing solutions to customer specific applications
• Provide 2nd level field support to B2B customers in the case of technical queries or issues
• Review and provide input towards product CRS
• Execute regional application releases with Customers and cooperate with the Development Centre & suppliers in product debugging
• Field status reporting on a regular basehibitions and training for internal as well as external people

Customer support

• Organize and solve field complaints
• Provide 2nd line support for the helpdesk
• Organize rework actions
• Monitor and verify software improvements and communicate towards customers
• Knowledge transfer to Service regarding field complaints
• Administrate customer support database
• Drivers license is required, share location between ISE HQ in Ghent Belgium (50%) and supporting DACH region (50%) (Being able to travel a lot)
• Organize internal stock and stock for exhibitions

Benefits

What Do We Offer You

• Fulltime position for 50% in Ghent and 50% in Germany
• A challenging renumeration package and a company car
• International working and learning environment
• You will join a great and motivated team with many different nationalities
• Ownership of tasks and room for initiative

If you enjoy working with knowledgeable, energetic and success-oriented people, for a company that both challenges and respects its professionals, and you've got what it takes to be a great Technical Sales Support Engineer, then apply today.