Technical PM Overnight support

Technical PM ( Overnight support ):

Seattle based client

Candidate will work in night shift from 1.00am TO 9.00am PST

Visa any

Remote

$70/hr

Candidate will be overlooking the upgrades that happen in the night from Production Controller to instore computers

Client is

Job Description:

Experience in R/D support tools like Kaseya Marimba SCCM preferably Marimba.

Point of Sale support experience

Retail domain experience is needed /good to have

Windows 10 troubleshooting experience basic administration skills

Experience in any scripting languages like PowerShell Python etc.

Experience in troubleshooting network related issues

Experience in MSOffice (especially Excel) to update the tracker daily reporting and dashboards.

Experience in Splunk creating scripts and dashboards.

Experience with communication tools Slack and Teams

Experience with problem incident tools especially ServiceNow

Willing to learn new technologies.

Basic understanding of VMs Cloud concepts and H/W interfaces & troubleshooting preferred like printers/scanners etc.

Collaboratively work with the project team on deployment plan documenting KBAs training/coaching both onshore & offshore team members

Share the daily/weekly reports with leadership and daytime support.

Support the team during the deployment/migration and mitigate any challenges.

Escalate the issues in timely manner.

Act as the liaison between the overnight team and daytime team.

Activities in Scope for Release & Deployment support:

Nightly Deployment Validation for corporate owned stores.

Monitor deployments using Marimba and perform remediation of any issues based on SOPs.

Support software deployments overnight

Troubleshoot deployment failure issues through SOPs; this includes calling the stores to resolve an issue as needed.

Communicate issue resolution for release and deployment status to team & team lead.

Perform maintenance and system configuration support for the endpoints that are part of deployment.

Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day.

Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues.

Work with and as a team player and support each other; work as ONE team.

Follow the escalation process as defined.

Flexible to working during US night hours.

SPC to ISC migration lead role ( Overnight support ):

• Project Management experience
• Good MS Office to update the Excel & word document.
• Provide the overall project status update daily/weekly/monthly updates.
• Experience in managing the global delivery team