Tech Support Enginee....
Tech Support Engineer
Posted on :
05-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2024
Job Description
Req ID : 2694480
Please send your latest resume to
Job Description
Designation: Tech Support Engineer
Company Renowned MNC (SaaS)
Location Permanent WFH
Workdays 5 days a week
Experience 1.5 Years 8 Years
Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary
About our client Founded in 2012 and headquartered in Palo Alto is led by a
team of industry experts and innovators from Google Amazon Salesforce and
Yahoo. Our Client is backed by the who s who of Silicon Valley Salesforce founder
Marc Benioff Yahoo cofounder Jerry Yang Trinity Ventures and World Innovation
Lab and recently closed a $60 million Series C funding round led by AccelKKR a
leading technologyfocused investment firm.
What You ll Do
As a Technical Support Engineer you will resolve complex technical issues in a fast
paced customer critical environment working on improving processes standards
and strategies to perfect our Support Services.
Work Hours
Rotational shifts US Central time zone
Requirements
Must have:
Customer facing experience providing Technical support/ Customer support to
English speaking customers
Knowhow of HTML running API calls using CURL and REST client Kibana
Postman Jira FTP client
1 to 2 years of experience working with SaaS based product company
handling international customers over voice chat and emails
Fluency in English reading writing and speaking
Please send your latest resume to
Excellent interpersonal skills phone etiquette and work ethic
Problemsolving and troubleshooting skills
Fundamental knowledge in writing and running MySQL DB queries
Bachelors degree in Computer Science/ BCA/ MCA/ Information Systems or
engineering or equivalents.
Good to have:
Experience with Upsell/ crosssell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of ECommerce platforms with merchant systems such as
PayPal Stripe CyberSource etc.
If you think your candidature suits the above position then please send your
latest resume at with the tagline Tech Support
Engineer
html,paypal,curl,google,stripe,zapier,kibana,jira,amazon,salesforce,api integration,customer support,series c
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
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