Employer Active
- India
Not Disclosed
Salary Not Disclosed
1 Vacancy
Position: Team Leader Direct Sales (Voice)
Operations: Direct Sales (Inbound & Outbound)
Client Geography: US
Work Shift: 8:30PM to 5:30AM/9:30PM to 6:30AM
Work Location: Ghansoli Navi Mumbai
Role Type: Full Time Permanent
Position Reports to: Assistant Manager Operations
Salary Rage: 28k to 36k
Bonuses: Performance based incentives/commissions
Roles & Responsabilities:
We are looking for a skilled Team Leader Voice Operations who can lead and manage our Inside Sales
teams to help bring increased production performance. The Team Leader will routinely participate in
the hiring or selection of candidates for production audit calls of the telesales production team(s) and
provide timely feedback as needed conduct sales coaching sessions onetoone or in group to help
increase performance provide frequent process updates motivate team members from time to time
and thereby help achieve the desired call center production objectives. He/She should have great
communication skills so as to be able to effectively communicate with the production team and also
great interpersonal and customer service skills along with some experience of implementing best
practices and a good understanding of coaching employees with empathy leading to increased
performance.
Deliverables:
Drive Sales via inbound and outbound channels
Keep constant check on sales metrics for each team member and for the whole team
hourly daily weekly and monthly and ensure that all sales targets are met consistently
Keep a constant check on Dialer or other assigned platforms to help keep inbound call
abandons to a minimum acceptable level and to help increase call answering efficiency
Publish daily and weekly reports to keep Production team updated of team performance
Responsible for some level of participation in the hiring and selection of candidates needed
for the production floor from time to time
Responsible for auditing calls along with making detailed notes of observations for feedback
as and when needed
Conduct and Document feedback and coaching sessions with proper signoffs and records management
Share frequent updates with team members with regard to their individual sales performance
incentives performance gaps etc.
Develop and motivate team members to ensure optimum performance levels at all times
Manage team Shrinkage & Attrition and help keep attrition within the team to a minimum
Ensure that all company policies are observed and duly followed by the assigned team
members
Academic Requirement:
HSC or Bachelor s or Master s in any stream (except Engineering Medical Science)
Call Center related certifications are a plus
Production or Operations related certifications are a plus
Experience Requirement:
Proven work experience as Team Leader in an International Call Center Sales/Collections Inbound or Outbound
voice operations for a minimum of 1Year
Work experience leading Sales team(s) in a US voice process setting(Mandatory)
Skill Requirement:
Knowledge of MS Office suite with proficiency in MS Excel preferred
Good interpersonal customer service verbal and written communication skills
Positive and patient approach to work with problems/issues
Ability to multitask and remain calm under pressure especially during peak hours
Strong coaching and team management skills ability to motivate team members
Ability to exhibit a very polite courteous and professional approach at all times
Weekly Offs: 2 per week
Why choose iMetrix:
o
Employee Centric work culture
o
Pickup and Drop facility if shift starts or ends between 11.00 PM to 5:00 AM
o
Performance based appraisal
o
Fast paced Growth
o
Attendance bonus for 0% Absenteeism
o
ESIC & Medical Insurance(Self)
o
Provident Fund(Employee & Employers contribution)
o
5 Days work week and fixed weekend offs
iMetrix Solutions Private Limited is an Equal Opportunity Employer and does not discriminate against
applicants due to race ethnicity gender sexual orientation or on the basis of disability or any other
reasons whatsoever
ms excel,ms office,sales acquisition,sales acumen,sales direct,bpo,business process outsourcing (bpo)
Full Time