Team Leader Fraud Card Disputes

About Client

Our Client is an Indian multinational corporation that provides information technology consultant and business process services. It is one of the leading Big Tech companies. Its capabilities range across cloud computing computer security digital transformation artificial intelligence robotics data analytics and other consulting services to customers in across 167 countries. Current holds around 1.5 Lakhs employees across India.

Designation Team Leader (Team Handling Experience Min 6 Months to 1 Years)

Experience4 Years in Banking Credit card & Fraud disputes on a global level.

Location Pune (Work From Office)

Shift US Shift

Skills

Job Description

1. Managing Daily Operations

2. Managing team of up to 15 resources

3. Team mentoring & coaching individual associates who may fall below desired performance

4. Handle 1st level escalations on process issues that cannot be resolved by agents

5. Monitoring and ensuring closure of daily/weekly and monthly deliverables

6. Managing SLA Daily Reporting Agents leave planning

7. Maintain a strong knowledge of products and services for customers that we are servicing

8. Monitor random calls/cases to improve quality minimizing errors and track operative performance

9. Continuously contribute towards process improvement

Benefits

Fixed Off on Saturdays and Sunday

5 days Working

Drop facility provided.

Designation -Team Leader (Team Handling Experience Min 6 Months to 1 Years) Experience-4+ Years in Banking, Credit card & Fraud disputes on a global level. Location- Pune (Work From Office) Shift- US Shift Skills- Job Description 1. Managing Daily Operations 2. Managing team of up to 15 resources 3. Team mentoring & coaching individual associates who may fall below desired performance 4. Handle 1st level escalations on process issues that cannot be resolved by agents 5. Monitoring and ensuring closure of daily/weekly and monthly deliverables 6. Managing SLA, Daily Reporting, Agent's leave planning 7. Maintain a strong knowledge of products and services for customers that we are servicing 8. Monitor random calls/cases to improve quality, minimizing errors and track operative performance 9. Continuously contribute towards process improvement