Systems IT Support
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
Deploy new systems and contribute to IT projects as required
Audit our systems and identify gaps recommend and implement solutions
Provide day to day IT and systems support & solutions for a team of 50 people using Helpdesk tools
Set up and manage IT software and user accounts for new starters including remote setup for team members in AU IN PH Fiji
Maintain a telephony system (RingCentral) a rostering platform (Acuity)
Manage daytoday operation and maintenance of Sales Marketing Systems IT tools within Zoho One Business Suite.
Manage IT assets including asset registers storage and repairs
Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
Support ongoing technical training programs for St Trinity staff
Ensure appropriate documentation is created and maintained regarding services and systems
Requirements
Completion or near completion of Diploma/Degree in Computer/IT Discipline
IT support experience
Telephony system experience
Strong technical knowledge in Microsoft Windows 11 OS Microsoft Office Suite Google Workspace
Working knowledge in Office 365 Tools such as Sharepoint Online MS Teams Planner OneDrive for Business
Strong diagnostic skills and an analytical approach
Strong communication skills with ability to liaise with stakeholders at all levels
- Working knowledge in SQL
- Knowledge in data visualization with Analytics tools such as Power BI Tableau
- Working knowledge of basic web page development tools such as Unbounce Wordpress
4+ year's experience in a similar Helpdesk/Desktop Support role with a national focus. Advanced understanding and experience in supporting Zoho Suite, Google Suite & Office 365 suite Excellent understanding in supporting Audio Visual, video and audio conferencing platforms, and remote access tools for support (VPN, video conferencing, remote system management and monitoring ect) for use in and after hours support. Advanced knowledge and experience of using Open APIs, integrating new products using Integromat, Zapier, Zoho Flow Incorporate AI platforms into the business to automate processes such as ad creation, ad/social content posting, keyword generation, KB documentation, data insights, and manual and repetitive processes using AI, ML. Build interactive dashboards using HTML/PHP to provide cohesive insights between different data points, contribute towards developing/onboarding custom portals for Sales, Marketing and Finance departments. Website upliftment and automated data sync to and from the CRM, helping create customer engagement journeys in Marketing Automation and capture engagement Knowledge of helpdesk protocols, including ITIL Relevant qualifications in IT/Computer are desirable. Willingness to travel to multiple locations
Employment Type
Full Time
