Systems Architect

Our client is looking for a Systems Architect

Title : Systems Architect
Location : Tallahassee FL
Type : Contract Onsite

Minimum Qualifications and Experience:
Four years of experience programming supporting and troubleshooting Avaya Nortel PBX and Mitel key systems.
Three years of direct customer service experience.
Four years of phone station configuration including extension assignments ACD call centers and feature administration.
Four years of experience interfacing with Local Exchange Carriers (LEC) Telephony service providers
Four years of experience assigning caller Line ID (CLID) and maintaining accurate 911 service location information with LEC.
Four years of experience performing telephony and data wiring support to include fiber optics.
Four years of experience performing customer work requests and problem resolution utilizing an enterprise CRM system. Cherwell experience is desired.
Four years of hardware and firmware experience related to Private Branch Exchange systems.
Four years of experience with quality of service allocations related to voice and video service protocols.

Feel free to reach Anita at

PROJECT MANAGER , UAT , WORD