Systems Analyst 2 -

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 5 Required Strong ITSM Remedy Ticketing System Experience. 5 Required Strong Database query languages (SQL PL/SQL) experience. 5 Required Experience with CLASS CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application. 5 Required Effectively communicate with nontechnical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. 5 Required Skilled in performing tier 2/3 support. 5 Preferred Strong verbal and written skills in communicating with peers and different levels of users. 5 Preferred Skilled documenting processes. 5 Preferred Strong skills assisting with unit testing. 4 Preferred Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. 2 Preferred Experience working on projects utilizing agile project management methodologies. 2 Preferred Experience with Health and Human services or Child Care Licensing. 2 Preferred Knowledge of Jira Service Management.