Swedish-speaking Customer Support to well-reputed iGaming client in Malta

Swedish speaking Customer Service Agent to Sliema in Malta! Are you an excellent communicator who loves to work with people and wants to enjoy work Then we have the job for you!

About the one you want to work for:

Our client is a bright new star within the iGaming Industry created by industry veterans who have founded and managed several successful businesses over the last decade. They present in Europe and Asia with a unique and proven track record of building and nurturing strong brands culture & work environment. The company vision is to take global leadership and change the competitive landscape for Game Studios Game Operators and Lead Generation.

Job description

We are looking for a Swedish speaking Customer Service Agent to join our growing Customer Support team in our sunny sea view offices in Malta. As a focal point of contact for our customers your main focus is to support and actively drive an amazing gaming experience for our customers. By proactively engaging with our customers you will actively identify support solve and prevent poor customer experiences. A great opportunity to kick start your iGaming career with opportunities to grow and develop.

Tasks

What will you be doing

• Nurture and support customer relationships via phone email and live chat.
• Seek resolutions to customers queries and issues whilst actively striving to achieve one correct answer across all channels.
• Support and contribute to our CRM infrastructure.
• Active pursuit and sharing of customer knowledge.
• Participate in the planning of customer engagement initiatives.
• Monitor campaigns and promotions across all allocated customer touch points.
• Assisting with translations content writing and marketing to ensure that we are delivering the best communication to our customers.
• Contributing new ideas and feedback to keep improving the way we work and exercising your creativity in different ways.
• Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.

Requirements

Who are you

• Native Swedish speaker and fluent in English (additional languages beneficial!).
• Previous online customer service experience.
• Strong communication and interpersonal skills.
• Excellent written and verbal communication skills.
• You have a genuine interest in iGaming.
• Positive mindset and a cando attitude with the willingness to learn and go the extra mile.
• Creative and forwardthinking.
• Microsoft Office proficiency.