Success Manager

As a Success Manager you will be the focal point for students from the moment a student starts their academic journey until graduation for a cohort of students through a 7 to 10month program. Your responsibilities include:

• Welcome and onboard new students;
• Organize coordinate and host live orientation sessions;
• Set up communication platforms in Discord;
• Build a tightknit student community in Discord by creating engaging student content and events;
• Organize online programs that provide educational or wellbeing support to help students succeed;
• Create schedules send reminders and post announcements;
• Conduct 1to1 wellbeing checks with students to ensure they are well supported;
• Respond and assist students in a timely manner when they have general questions concerns or requests;
• Perform administrative duties like maintaining a comprehensive student database and producing timely reports;
• Participate in video conference team meetings and asynchronous team discussions;
• Organize team meetings with tutors and instructors;
• Resolve student issues or escalate them to the relevant parties.

• Fixed compensation. $800 per month;
• Fully remote and fulltime collaboration. Professional freedom where we trust your experience instead of wasting each others time and effort micromanaging;
• A diverse and tightknit team. Our teammates are spread out across Latin America Serbia the US Georgia Israel Armenia and more. They ve worked at all of big techs edtechs design agencies and cultural institutions;
• A comfortable digital workspace. We use modern digital tools Miro Notion Google Workspace etc. to make collaborating together process seamless;
• Tangible results measured by the percentage of students who find a job after completing one of our courses.

Disclosures:

*At this time we are unable to offer H1B L1A/B sponsorship opportunities.

**This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

***TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race color religion sex national original age religion disability marital status sexual orientation gender identity/expression protected military/veteran status or any other legally protected factor.

Requirements :

• Proficient in English and Portuguese (oral and written).
• Proficient in using Google Suites (Google Drive Docs Sheets Slides etc).
• Natural and engaging communication skills. You are comfortable speaking in front of the camera with a large group of students.
• You are brimming with event ideas. You can develop and run online social events and contests.
• You are a selfstarter with impeccable time management skills and strong work ethics.
• You can collaborate independently and in a team with minimal supervision while producing high quality and timely results.
• You are solutionoriented with a high level of user empathy.
• You have strong organizational and analytical skills.
• Passion for going above and beyond to support our students and internal collaborators.

Nice to haves:

• Basic skills in graphic design and video editing (using Canva and other softwares).
• Interest or experience in tech EdTech or education.

Remote Work :

Yes

Employment Type :

Fulltime