Strategic Business Intelligence Analyst

• Market and industry research and analysis to formulate ideas on how the business can improve present monthly quarterly and annual perspective to following
  
• Conduct informationgathering interviews and obtain feedback from clients and customers present monthly feedback to management and other relevant departments
  
• Writing reports and developing presentations to communicate ideas present proposals and findings including annual report (released Q1 the following year) quarterly investor updates
  
• Writing concept notes and proposals
  
• Documenting updating and implementing business processes and procedures
  
• Performing analyses on Excel using data modelling techniques to identify ways in which the organization can operate more effectively.
  
• Preparing business dashboard to track KPIs and performance metrics.
  
• Conducting and coordinating meetings conference calls and visits gathering critical information to produce useful reports that contribute to strategic decisions
  
• Managing projects developing project plans and monitoring performance to ensure timely completion of deliverables
  
• Serving as a liaison between stakeholders (internal and external)
  
• Supporting other team members and departments based on the needs of the organisation
  

• Provide support across all channels including chat email phone video inperson etc. (the amount of time dedicated to each will vary based on operational needs).
  
• Troubleshooting across Companys corporate IT resources applications and various operating systems including Linux Mac OS Windows Chrome OS and mobile platforms.
  
• Assist staff members with resolving software hardware and networking issues.
  
• Support various services such as video conferencing remote access new internal products and mobile technology.
  
• Collaborate and share knowledge across the team and other staff members.
  
• Contribute to various initiatives including process improvement and documentation efforts to enhance the user experience.
  

• Define the vision
  

• Communicate with stakeholders to understand business objectives
  
• Create a road map
  
• Keep product in line with business goals
  

• Prioritize needs
  

• Consider needs and objectives of stakeholders
  
• Juggle scope and time to prioritize projects
  

• Manage the product backlog
  

• Create a list of backlog items
  
• Prioritize items based on overall strategy
  
• Map out dependencies
  

• Oversee development stages
  

• Contribute to the planning execution and review of each sprint
  
• Work with team to refine and improve the development process
  
• Monitor and report on users reactions after launching
  
• Create support and training documents for internal and external users
  

• Anticipate business needs
  

• Understand and anticipate business needs to manage the development process
  
• Have deep knowledge of the market
  
• Create customer journey maps
  
• Suggest product enhancements to improve user experience
  

• Act as primary liaison
  

• Gain buyin from stakeholders
  
• Deliver clear instructions to the developers
  

• Evaluate product progress
  

• Is accountable for each stage of the development process and final process
  
• Inspect and evaluate product process through each iteration
  
• Determine whether the final project is acceptable
  

Requirements

• Undergraduate degree from a tertiary institution BA or BSC
  
• Professional Certificate relevant to role
  
• Certificate in a productivity tool (Microsoft/Google)
  
• Excel Intermediate Level Certification
  
• Minimum of 4 years of relevant experience
  
• Minimum of 2 years of experience in a supervisory capacity
  
• Experience managing at least one person for at least 6 months.
  
• Experience training a new employee on the job at the same level or below."
  
• Experience troubleshooting in a Linux Mac OS or Windows networked environment supporting desktops/laptops phone systems video conference and/or various wireless devices.
  
• Customer service client facing and/or help desk experience.
  
• Bachelor s Degree in relevant STEM field (e.g. Information Systems Information Technology Applied Networking System Administration).
  
• Completion of a relevant technical certification (e.g. Grow with Google IT Support Certificate or other comparable certifications).
  
• Work experience including deploying and supporting desktops/laptops phone systems video conferencing and various wireless devices.
  
• Ability to adjust quickly to changing priorities and make quick decisions with limited information.
  
• Effective organizational communication leadership and teamwork/collaboration skills and passion for new technology and commitment to learning new skills.
  
• Proficient in coding with Kotlin or Java
  
• Good SQL skills
  
• Good understanding of database schema design.
  
• Understanding of how to interface with API.
  
• Good understanding of managing security using JWT within apps
  
• Fair understanding of firebase for notifications