Sr. Technical Product Manager Salesforce

Job Title: Sr. Technical Product Manager Salesforce Job ID: 37935 Location: Atlanta, GA 30319 Duration: 24-36 Months Interview Process: Phone/WebEx Additional Sites: Dallas, TX 75201 Location: Atlanta, GA, and Dallas/Plano TX ONLY. Candidate selected will begin remote; however, will be coming into the office on a flex schedule in the near future. 10% Travel. Required Skills: Technical Product Management: Salesforce Marketing Cloud (ExactTarget)/Oracle Responsys/other similar customer communication platforms: Customer lifecycle management/customer journeys/CX design: Prior Development/Web technologies: Data and system integrations/Product roadmap assessment and planning: Exp in the digital arena((link removed) app, comms, agent tools): Agile: Top 5 Skills / Additional Job Posting Description Details * o Strategy development, particularly in the digital arena((link removed) app, comms, agent tools) o Delivering software capabilities via agile methodologies o Data and system integrations o Customer lifecycle management, customer journeys, and CX design o Product roadmap assessment and planning Required Qualifications 5+ years of product management experience (or equivalent) with proven track record of managing all aspects of a successful product throughout its lifecycle o Strategy development, particularly in the digital arena((link removed) app, comms, agent tools) o Delivering software capabilities via agile methodologies o Data and system integrations o Customer lifecycle management, customer journeys, and CX design o Product roadmap assessment and planning o Gathering and authoring business features/requirements o Experience in working with both the business and technical teams, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams Experience with Salesforce Marketing Cloud (ExactTarget), Oracle Responsys, or other similar customer communication platforms 3+ years of leading cross-functional or matrix teams Solid technical background with understanding and/or experience in software development, web technologies and customer communications such as email, SMS, and push notification Experience working within agile development methodologies Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives Excellent written and verbal communication skills with demonstrated ability to present complex information in a clear manner to peers, developers, and senior leaders Adaptable and comfortable operating in a fast-paced environment Bachelors degree or equivalent work experience in Marketing, Computer Science, Information Systems, or related field Preferred Qualifications Strong knowledge of the wireless and broadband customer lifecycle Salesforce certifications Experience in a retail, Call Centers, or client consumer business operations Masters Degree in Marketing, Computer Science, Information Systems, or related field Responsibilities and Day-to-Day View Establishes and communicates the CLM product vision up, down, and across the organization Collaborates with diverse business stakeholder teams to develop product roadmaps Works with marketing, CX, and vendor partner teams to understand the business strategy and then translates that into features/requirements Works with architects to develop solution designs Ongoing management, grooming, and prioritization of the EPIC backlog Leads feature refinement with stakeholders and product managers Identifies dependencies and associated commitments with internal and external product teams Works hand-in-hand with product delivery counterparts to seamlessly pass work into the delivery team Actively learns the domain and ultimately becomes a resident expert Owns and drives achievement of domain specific KPIs Roles & Responsibilities: 1) Manages cross-functional teams through functional requirements gathering, implementation and validation through to initial launch or lifecycle of a service. 2) Defines functional requirements for wireless services. 3) Manages product development including product requirements gathering and definition, project planning, project management, budgeting, financial acumen, test design and execution, long term tactical roadmap and release management and planning. 4) Communicates product requirements to various organizations such as IT, Engineering, Supply Chain, Customer Care, Sales. 5) Leads vendor selection process, delivery, quality required. 6) Develops, maintains, and distributes, standard project management deliverables for the successful launch of new data applications and devices, including implementation plan, project schedule, issues & action items log, meeting minutes, risks assessment and contingencies.