Sr L3 Engineer

This is a remote position.

• Oversee the provision of endtoend technical support and troubleshooting to clients implementing advanced problemsolving skills and technical knowledge to resolve complex issues.
  
• Perform advanced system administration tasks leveraging tools such as Azure Active Directory and VMware to optimize system performance and security.
  
• Use Autotask ConnectWise RMM and Datto RMM to remotely monitor manage and troubleshoot IT systems and networks addressing escalated issues promptly and effectively.
  
• Utilize technical expertise in Networking Firewall Microsoft 365 and Cloud Servers to design implement and maintain robust IT infrastructure that meets organizational needs and security standards.
  
• Collaborate with the team to enhance and implement IT security measures using experience in Computer & Network Security to contribute to overall network integrity and resilience.
  
• Develop and maintain comprehensive documentation of processes systems and issues using experience with MSP Management and Ticketing Software to streamline future troubleshooting and training efforts.
  
• Communicate effectively with clients and team members providing clear updates and feedback and maintaining excellent service standards.
  

Requirements

• 5 years of experience in the following:
  
• Technical support and information technology knowledge
  
• Troubleshooting skills
  
• System administration experience
  
• Senior experience in Azure Active Directory Networking Firewall Microsoft 365 Cloud Servers & VMware.
  
• Experience using Autotask ConnectWise RMM Datto RMM.
  
• Experience with MSP Management and Ticketing Software.
  
• Computer & Network Security experience is a plus.
  
• Experience in providing Excellent Help Desk Support.
  
• Strong time management documentation & reporting skills.
  
• Excellent communication and customer service skills.
  

• Should be willing to accept a longterm workfromhome arrangement.
  
• Should be amenable to a permanent night shift schedule.