ServiceNow Architect

Key Desired Skills Experience and Knowledge:

• Bachelors degree and 8 years in Information Technology
• Experience with ServiceNow and ServiceNOW ITOM Module
• Experience with service oriented architectures and event management
• Experience with largescale IT service organization or operations centers
• Strong understanding of ITIL ITSM and related methodologies
• Strong skills with using architectural symbols Visio and other architectural design tools to design read and support other architects in design efforts
• Experience with platform architectures and event management such as containers clusters distributed systems hybrid and cloudbased technologies service hosting messaging etc.
• Experience with data storage of events logs and tagged data
• Experience with use of monitoring and logging data to improve or predict outage or performance loss through reporting automation or predictive analytics
• Experience with large scale data lakes data warehouse and other data storage platform logging and event reporting (i.e. Azure DB2 SQLServer Teradata Hadoopetc)
• Familiarity with aspects and needs of shared services platforms such as call center collaboration tools O365 mobile devices virtual desktops Workday CRM finance and HR etc.Strong communication skills (written verbal and presentation)
• Ability to simplify detailed or complex concepts and communicate those concepts to both nontechnical roles and other technical specializations
• Understanding of business priorities (e.g. vision) trends (e.g. industry knowledge) and markets (e.g. existing/ planned)
• Ability to understand and support strategic vision.