ServiceNow Admin

• Configuring and maintaining ServiceNow modules applications and workflows to meet business requirements
• Managing users groups and roles ensuring appropriate access controls and permissions
• Performing regular platform updates patching and system maintenance
• Collaborating with various teams and stakeholders to understand their requirements and provide effective solutions
• Offering prompt and efficient technical support to resolve issues and answer inquiries related to the ServiceNow platform
• Ensuring a high level of customer satisfaction through clear communication and problem resolution
• Designing and developing ServiceNow solutions custom applications and scripts to enhance platform functionality
• Identifying bottlenecks and developing optimizations & customizations based on needs
• Creating and maintaining ServiceNow reports dashboards and performance analytics to monitor system performance and key performance indicators
• Innovating and developing new solutions to meet evolving business needs
• Documenting ServiceNow configurations processes and procedures for knowledge sharing and future reference
• Providing training and guidance to endusers and colleagues on how to effectively use the ServiceNow platform
• Working with other IT team members to drive the best adoptions and use of the ServiceNow platform
• Staying uptodate with industry best practices emerging technologies and ServiceNow updates
• Identifying opportunities for platform enhancement and efficiency improvements

• A Bachelors degree in Computer Science Information Technology or a related field (preferred)
• ServiceNow Certified System Administrator (CSA) certification is highly desirable
• Proven experience as a ServiceNow Administrator or in a similar role
• Strong technical knowledge of ServiceNow modules applications and scripting languages (JavaScript AngularJS etc.)
• Excellent problemsolving skills and a customerfocused approach
• Strong communication and interpersonal skills to effectively interact with both technical and nontechnical stakeholders
• Ability to work collaboratively in a team and independently when necessary
• Experience with ITIL processes and methodologies is a plus

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