Service Desk Personnel

3.

Business Justification

Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIR's Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.

Work Location:

In Office Position Monday thru Friday

Must be able to lift at least 50 pounds.

Must be able to walk at least 1 Miles daily.

IT Call Center Experience preferred

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

iOS Management, Support, and Deployment

Video Conferencing

Network troubleshooting

Application Troubleshooting

Remote support

Hardware Deployment

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