Service Desk Engineer Remote Outsource
Posted on :
25-05-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2079137
- Provide all levels of support monitoring and managing tickets on ManageEngine ServiceDesk Plus
- Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
- Ability to do level one of Help Desk
- Participate in new application Training and testing to obtain familiarity when servicing IT Service Desk requests.
- Manage tickets and provide quick and accurate updates.
- Interact with customers, as needed, on their issues.
- Maintain and build upon a knowledge management environment.
- Interact and collaborate with development groups.
- Collating and validating supporting documentation.
- Maintaining an Asset Database and tracking changes.
Requirements
- Bachelor s degree/ Diploma in Computer Science or equivalent.
Technical Skills:
- Experience being involved in different types of solution implementations
- Good technical background with the ability to discuss architecture, hardware, and software.
- Excellent understanding of Windows.
- Personal Skills:
- High sense of responsibility and ownership, acting like an owner in what you do.
- Exceptional communication and presentation skills.
- Being able to work on their own or in a team.
- Being able to work to tight deadlines.
- Ability to maintain composure during stressful situations.
- Handling many tasks & responsibilities.
- Basic in English.
- 2 years minimum experience in the same field.
Employment Type
Full Time
Key Skills
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