Senior Voice Imaging Support Engineer SN860 SN861 SG

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  Provide Level 2 support for GM Risk Market Data Voice and Imaging domains.
• Troubleshoot and resolve issues related to Avaya Unified Communication systems.
  
• Support Etrading platforms ensuring smooth operation and timely issue resolution.
  
• Respond promptly to incidents and service requests adhering to defined SLAs.
  
• Collaborate with crossfunctional teams to address complex technical issues.
  
• Participate in the oncall support rotation to ensure 24x7 coverage.
  
• Document support activities including issue resolution steps and troubleshooting procedures.
  
• Contribute to continuous improvement initiatives aimed at enhancing system stability and performance.
  
• Maintain proficiency in relevant technologies including Avaya systems Etrading platforms and associated tools.
  
• Provide mentorship and guidance to junior support engineers as needed.
  

Requirements

• Bachelors degree in Computer Science Information Technology or related field.
  
• 69 years of experience in Level 3 support roles preferably in financial services or related industries.
  
• Proficiency in Avaya Unified Communication systems with demonstrated experience in troubleshooting and configuration.
  
• Strong background in supporting Etrading platforms including familiarity with market data feeds and electronic trading protocols.
  
• Advanced skills in Java and SQL for troubleshooting and scripting purposes.
  
• Experience with Control M Server for job scheduling and automation.
  
• Working knowledge of Oracle MSSQL and MySQL databases.
  
• Familiarity with Windows and Unix operating systems.
  
• Excellent communication and interpersonal skills.
  
• Ability to thrive in a fastpaced dynamic environment with shifting priorities.
  
• Proven ability to work effectively both independently and as part of a team.
  

Preferred Qualifications:

• Relevant certifications in Avaya or Etrading platforms.
  
• Experience with Tetherfi application or similar financial industry software.
  
• Familiarity with voice and imaging technologies such as VoIP and document management systems.
  
• Knowledge of ITIL framework and best practices.