Senior Technician Ex....
Senior Technician Executive Support
Posted on :
08-01-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-01-2024
Job Description
Req ID : 2439957
Provide software and hardware support related to the COO and Executive team. Typical tasks include Windows Operating System troubleshooting Outlook email support network hardware configuration and support and new software installation and configuration. Some basic server support for adding/deleting/moving users is required.
Log diagnose (or escalate for additional action) & monitor all Executive support problems issues and trouble calls.
Summarize and report on all Executive issues and all escalations (include resolve time and top categories)
Lead periodic incident review meetings for escalated and Executive support incidents
Drive internal and external communication to ensure ongoing updates on the resolution process
Ensure problems are correctly routed to the appropriate responsible Information Technology individuals or 3rd Party Vendors.
Performs all assigned duties efficiently and technically correctly follows company policies rules and regulations and requests of Superiors. Adheres to procedures and achieves a high standard leading to total customer and company satisfaction.
Updates and follows security and safety procedures according to the company s rules and regulations.
Attends departmental meetings and training when requested.
Performs other duties that immediate superiors may assign from time to time.
Requirements
At least five (5) years of work experience with hardware network peripheral support iOS/Android Support Office 365 Windows 10 Outlook 2016 and VIP Support.
At least five (5) years of work experience with hardware, network, peripheral support, iOS/Android Support, Office 365, Windows 10, Outlook 2016, and VIP Support.
Employment Type
Full Time
Key Skills
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