Senior Technical Account Manager

Senior Account Manager

Salary: Up to 70k DOE

Hours: Monday Friday 40 HPW

Location: London Area

Role type:

Pareto are looking to employ an experienced Senior Account Manager to join our Management Team. The successful candidate will be able to demonstrate exceptional experience in customer and people management process implementation and ownership of day to day operations.

This will include experience working supplier side to deliver to high profile clients and a thorough understand of M&E service delivery. We are looking for an exceptional communicator that will be able to manage multiple stakeholders whilst maintaining the highest levels of service at all times.

We need someone that is ambitious selfdriven professional and the hardest worker in the room. This role will report in the Pareto Account Director. We are looking for someone to take a well performing account and make it a world leading example of service delivery.

Contract Particulars:

• All business travel expenses covered
• Immediate start
• Up to 70k DOE
• 3% pension private health care private dental 33 days holiday inc bank holidays 3x Life Assurance

Key Duties:

• Ownership of day to day operations. Leading the operational teams from the front. Strong focus on team and service development.
• Weekly operational briefings with the client representative to explain the operational challenges and opportunities across the portfolio. These weekly meetings will be documented and the minutes shared with all key stakeholders.
• Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
• Implementation of standard operating procedures for all base functions of the service delivery. This will include designing writing and delivery these SOPs and ensuring they are followed to UK standards.
• Full accountability for understand the baseline contract and ensuring that all base services are delivered without exception. Reporting week/monthly/quarterly to ensure all requirements of the contract are met.
• Act as the senior point of decision making for the team and the key point of escalation to ensure the client is free to manage at a strategic level.
• Completion of all HR related tasks including appraisals salary reviews and disciplinary procedures.
• Ensure core subcontractors are managed effectively ensuring they are operating in line with their specifications and delivering value for money.
• Completing quarterly audit reviews with all core subcontractors including SLA scoring.
• Provide support for large scaler projects across the portfolio.

Additional Important Areas

Service Delivery:

• Collate information and write up account overviews for monthly report
• Become super user for our key systems to support business queries
• Quarterly account reviews with your Account Managers
• Implement Key account management scheme
• Client reporting
• Mobilisation for each client within your patch
• Subcontractor management
• Ownership of renewal process in your patch
• Site visits

H&S/Compliance:

• Internal Auditing
• Annual review of all internal policies to ensure up to date with current legislation and fit for purpose
• Act as point of contact for External H&S advisor and inspector

HR:

• Taking Responsibility for Annual Leave monitoring. Making sure everyone is using their holiday appropriately.
• Meeting new starters and reviewing all exit interviews for within your patch.
• Performance Management making sure appraisals are upheld and reported.
• Development & Training

Finance:

• Monitor Overtime Levels
• Monthly Billing Confirm any contract changes & monitor spend against budget
• Own and review the renewal process

Essential Criteria:

• Suitable recent and relevant FM experience (typically 7 years) or
• A IWFM qualification (or similar) level 5 or
• Technical qualification or appropriate apprenticeship
• A minimum of IOSH Managing Safely qualified or equivalent.
• Strong knowledge of FM service delivery across all services lines
• Excellent planning and organizational skills
• Excellent verbal written communication and presentation skills
• Strong IT skills
• Ability to manage own workload and work on own initiative
• Ability to work in and adapt to a rapidly changing environment
• Comfortable challenging poor standards or behaviour and implementing change
• Ability to work cooperatively with others to complete tasks and implement process improvements.
• Multisite FM management experience preferred