Senior IVR Developer

Implementation of Avaya Aura Experience Portal AAEP (7.x),

Responsible for overall data /call flow design and development of sophisticated IVR applications for Avaya

Developing Avaya EP IVR applications in AAOD (Avaya Aura Orchestration Designer 7.x)

Configuration/Monitoring of IVR applications and troubleshooting AAEP

Design and Development of supporting applications for IVR, CTI (Avaya Interaction Center 7.3.x), Avaya CMS etc

Exposure to AIC (Avaya Interaction Center 7.3.x) native SDKs

Design and development of database for IVR applications

Liaise with diverse teams in IT and business throughout solution discovery and design

Support to business team, on site/on call during application testing and issue resolution

Prepare functional and technical spec. documentation

Adhere to Project Lifecycle complying to policies and procedures ensuring quality software delivery to business/stakeholders Domain exposure Banking, Government, Telecom, Airlines, Hospitality

Experience: 8+ years

Implementation of Avaya Aura Experience Portal AAEP (7.x), Responsible for overall data /call flow design and development of sophisticated IVR applications for Avaya Developing Avaya EP IVR applications in AAOD (Avaya Aura Orchestration Designer 7.x) Configuration/Monitoring of IVR applications and troubleshooting AAEP Design and Development of supporting applications for IVR, CTI (Avaya Interaction Center 7.3.x), Avaya CMS etc Exposure to AIC (Avaya Interaction Center 7.3.x) native SDKs Design and development of database for IVR applications