Senior Director - Hosting Managed Services

About Client:

Our client is committed to bringing focus to things that really matter for advancing patient outcomes. Their solutions are agile flexible and scalable developed using advanced technologies that enable us to serve large and small organizations both in developed and emerging markets.

Position Overview:

• Position: Senior Director Hosting and Managed Services
  
• Location: Onsite Noida India
  
• Experience: 15 years
  
  

Job Description:

The Senior Director of Hosting and Managed Services in the Pharmacovigilance domain will be responsible for overseeing the strategic direction development and management of the hosting and managed services portfolio within the pharmacovigilance domain. This role requires a deep understanding of pharmacovigilance processes and regulations as well as extensive experience in managing hosting and managed services for pharmaceutical and life sciences companies.

Requirements

Key Responsibilities:

1. Hosting Services Management:
   

• Oversee hosting operations to ensure high availability performance and security.
  
• Develop scalable and efficient hosting strategies optimizing resources and costs.
  
• Ensure integration and consistent delivery of hosting services with IT infrastructure.
  

1. Managed Services Oversight:
   

• Manage the managed services portfolio adhering to client SLAs.
  
• Maintain operational procedures for managed environments including maintenance upgrades and incident management.
  
• Uphold IT service management best practices aligning with industry standards and compliance.
  

1. PostProduction Support:
   

• Lead the postproduction support team ensuring effective issue resolution.
  
• Establish continuous monitoring and optimization processes for postdeployment environments.
  
• Collaborate with development and operations for timely fixes updates and enhancements.
  

1. Application Support Services:
   

• Implement and oversee comprehensive application support strategies postproduction ensuring applications operational efficiency and reliability.
  
• Coordinate the resolution of applicationrelated issues facilitating root cause analysis and longterm solutions.
  
• Work closely with application development teams to ensure seamless transition from development to production and support phases.
  

1. Client Interaction and Relationship Management:
   

• Act as the primary contact for clients regarding hosting managed and postproduction application support services.
  
• Build strong client relationships ensuring satisfaction and open communication for feedback and service enhancements.
  
• Conduct regular service performance reviews with clients discussing strategic planning and initiatives.
  

1. Team Leadership and Development:
   

• Lead and mentor the hosting postproduction and application support teams promoting a collaborative and resultsdriven culture.
  
• Set clear goals and KPIs providing regular performance feedback and support.
  
• Encourage team development to stay updated with industry trends and technologies.
  

1. Strategic Planning and Budget Management:
   

• Participate in IT strategic planning aligning hosting and managed services with business goals.
  
• Manage budgets effectively ensuring resources allocation aligns with financial and operational objectives.
  

Qualifications:

1. Bachelors degree in a relevant field such as computer science life sciences or business administration. Advanced degree preferred.
   
2. Minimum of 15 years of experience with a focus on hosting and managed services.
   
3. Proven track record of success in developing and growing hosting and managed services businesses within the pharmaceutical and life sciences industries.
   
4. Strong leadership skills with the ability to inspire and motivate teams to achieve high levels of performance.
   
5. Excellent communication and interpersonal skills with the ability to build strong relationships with internal and external stakeholders.
   
6. Deep understanding of pharmacovigilance processes and regulations including knowledge of FDA and EMA requirements.
   
7. Experience working in a global environment with the ability to collaborate effectively with colleagues and customers from diverse cultural backgrounds.
   

Location and Benefits:

This position is based in Noida India. The company offers competitive compensation and benefits packages including health insurance retirement savings plans and opportunities for professional development and advancement.

If you have the qualifications and experience required for this position we invite you to apply and join our dynamic team.