Section Head - Content Collaboration

Section Head - Content Collaboration

• Working Location: The Hague, Netherlands
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

Bachelors degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience

Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post)

ITIL V3 or V4 Foundation certification

Microsoft SharePoint certification

Sound practical knowledge and experience of/in:

Content-focused collaboration policies, methodologies, processes and tools

The lifecycle of content collaboration services (design, implementation, support, testing and maintenance) in a secure environment for large organizations

State-of-the-art technologies for content-focused collaboration, business process automation and web content management

Significant knowledge and experience in:

Areas such as Cloud technologies (Microsoft Azure/Amazon Web Services/Google Cloud Platform), Microsoft 365 (SharePoint, OneDrive, Teams), Power Automate

Development, administration and troubleshooting of Microsoft SharePoint Server (2016/2019/Online) for large organizations; experience with3rd party tools for Microsoft SharePoint

Business Analysis (in particular: requirements elicitation, analysis and specification) of major content platforms for large organisations

Project Management of major content platforms for large organisations

Agile and DevOps methodologies and in particular of at least one Agile delivery framework (e.g. Scrum, Kanban, AgilePM, SAFe, etc.)

Significant knowledge of web applications technical architectures

Basic knowledge of the Human-Centered Design approach to systems development

Proven ability to communicate effectively orally and in writing with good briefing skills

ITIL V3 "Service Operations" or ITIL V4 "Create, Deliver and Support" certification

Certified Business Analysis Professional (CBAP) certification

PRINCE2 Foundation certification or Project Management Professional (PMP) certification

Basic knowledge of at least one development language (.NET, C#, PowerShell, HTML, CSS, JavaScript, JQuery)

Basic knowledge of Microsoft SQL Server, Active Directory, DNS, Group Policy Objects

Basic knowledge of Windows scripting and the PowerShell, specifically applied to SharePoint Server administration and related APIs

Prior experience of working in an international environment

Service design:

Provides expert advice throughout all phases of developments of new Services, from planning to execution

Participates and overarches the content-focused collaboration solutions design & architecture

Software development and management:

Meets with the user community and participates to requirements elicitation sessions

Oversees content collaboration Services development, turning requirements into Service enhancements

Release management:

Authorizes the new "release packages" of the Services to start the Change enablement process

Deployment management:

Plans and coordinates installation, upgrades, configuration and migration activities for existing and new Services

Supports the transition of "Service changes" into Service operation; "Service changes" could originate from projects that instantiate/significantly enhance the Services or from changes or minor enhancements to the Services

Incident management:

Coordinates and monitors the 2nd / 3th level support for Incident Management: further investigation, analysis, detailed problem diagnosis/resolution and follow-up to resolution of the Incident and participating in reviews, walkthroughs and audits, with an ability to set priorities without requiring direction

Serving as the first point of escalation (notification) for major incidents relating to the Services

Service request management:

Coordinates and monitors the Service Requests fulfilment process, in order to implement pre-defined and pre-authorized changes to the Services

Problem management:

Participates to Problem Management, in order to identify and remove the root-causes of Incidents

Relationship management:

Represents the Services across the organization and across the customer base

Change enablement:

Coordinates the Change Enablement and the Release & Deployment processes for his Services

Represents, by delegation of the SAO, the assigned Services in the meetings of the NDW CAB (Change Advisory Board) or the Enterprise CAB, to ensure coordination of all changes to any service with other entities potentially affected, including all other NCI Agency services relying on the NDW services

Monitoring and reporting:

Defines and reports Key Performance Indicators (KPI) and associated metrics for his Services

Proactively monitors the Services in order to identify issues and take advance action to prevent issues becoming Incidents

Service asset and configuration management:

Lifecycle management of the hardware and software assets of the Services (this includes the role of "Resource Manager", in the AT&T portfolio, for the deployed software/hardware products)